Customer Service Technician

Location:

Posted:

May 21, 2015

K en Harridge

M esa, Arizona 85210

( 801) 448 - 1391

**********@*****.***

P rofile:

Trained European and Japanese motorcycle maintenance technician. Trained scooter

technician. Trained European auto technician. Production machine operator and

repairperson.

S kills:

Pay Close Attention To Detail Self-Motivated Quick Learner

Work Well Under Pressure Anticipate Problems Flexible

Hand and Power Tools Preventive Maintenance Troubleshooting

Computer Literate Time Management Customer Service

E mployment:

Integrity Staffing Solutions for Amazon.com

Handling and sorting of packages for customer delivery. Loading trucks for UPS, Fed Ex,

DHL etc. for on time customer delivery. Ensuring proper conditions of packaging and

contents. Working with management to Ensure proper operation of equipment.

Phoenix, Arizona November 2014 – January 2015

Victory BMW, Vespa of Chandler; Scooter Technician

Responsible for service and repair of Vespa Motor Scooters. Coordinating with service

writers for scheduling of customer vehicles. Talking with customers to rectify driveability

and performance issues. Utilizing network to ensure proper parts to be ordered.

Coordinating with parts personnel to ensure timely delivery of parts ordered.

Chandler, Arizona April 2011 – November 2014

Eco Moto; Lead Service Technician/Service Manager

Responsible for service, repair and preventive maintenance of motorcycles and scooters.

Providing quality customer service. Training service techs on all aspects of service and

repair. Inventory control and coordinating with sales and office personnel to rectify

discrepancies. Salt Lake City, Utah March 2005 – December 2010

Honda Suzuki of Salt Lake; Service Technician

Responsible for service, repair and preventive maintenance of motorcycles and scooters.

Coordinated with service manager to complete tasks in a timely manner. Coordinated

with parts personnel to ensure proper parts to be installed.

Salt Lake City, Utah March 2004 – November 2005

Piaggio and Vespa Factory Certification, January 2012

Utah State Safety Inspection Certification #8821

BMW Motorcycle Factory Service Training, June 2001

Salt Lake Community College, Automotive Technologies