Customer Service Manager

L I N DSEY I R V I N E

Lawrenceville, GA, ***** 678-***-**** L ******.******@*****.***

OBJECT I VE

To obtain a position in which I can utilize my strong organizational and leadership skills,

educational background, sales and customer service experience.

SK I L LS & AB I L I T I ES

o Very Effective Time Management

o Motivated, Reliable, Personable, and Punctual

o Excellent Wri t ten and Verbal Communication Skills

o Extensive Experience with Microsoft Word, Excel, and Powerpoint

o Thorough Customer Service Experience

o Ability to Work Well With Anyone, as well as alone

ED UCAT ION

Georgia Gwinnett College (GGC)

M ay 2014 - BS, Criminal Justice/Criminology - 3.76 GPA (Cum Laude)

Serenity H igh School

M ay 2010 – H igh School Diploma 3.54 GPA

PRE-PROFESSIONAL EXPER I E NCE

LEADERSH I P/ORGAN IZAT IO N

•

o Worked with at-r isk youth at Ridge Creek youth wilderness program in

Dahlonega, Ga (Summer 2009)

o Student Council leadership role (Freshman/Sophomore years, 2006-2008)

o Various community service projects totaling 288 hrs.

o Organized jail and prison tours through Georgia Gwinnett College,

partnered with Gwinnett County Jail and Phillips State Prison (2012-

2014)

o Ini tiated group project composed of over 100 students at Valdosta State

U niversity (VSU)- 2010

o Volunteered at Blood Drive at VSU

o Current Pioneer at 12Stone Church’s Buford Campus

PROFESSIONAL EXPER I E NCE

Office Manager (Multiple Businesses)- Lawrenceville, Ga (Nov 2014-Present)

•

o MD Consultant Group

Maintained and organized several tasks simultaneously

Managed business calls, meetings, requirements, etc.

Consulted with Physicians

Explained and scheduled business lunches/meeting concerning

wound care products, injection kits, and prescriptions that could

f inancially benefit physicians by personally dispensing

Much more

o Smart Website Creations/Evolving Technologies/Smart PC Repair

Organized, scheduled and marketed for manager’s company who

develops websites and smartphone apps, including hosting and

domains, etc.

Organized, scheduled and marketed for manager’s company who

repairs PC’s, both laptops and desktops

Distributed flyers, business cards, signs and more for exposure

o ProFinder

Cold calling businesses to recruit them for a smartphone app

w hich requires a referral fee for sending customers that result in a

sale.

Organizing databases for app icons, including business profiles

(addresses, pictures, telephone numbers, etc.)

Keeping businesses updated with customer requests, sending end-

of-month invoices

Recording invoices, managing finances

CUSTOMER SATISFACTION: Ensuring that the assigned

business not only meets their needs, but excels in taking care of the

customer.

Maintaining customer points they earn towards rewards for using

our app

Directing phone calls appropriately

Much more, all simultaneously

Fitness 19 –Lawrenceville, Ga (June 2014-Nov 2014)

•

Ample financial responsibili ty including processing payments,

b illing, etc.

Customer Service, both in person and over the phone

Billing

Greeting Clients, Marketing

Cleaning

Writer/Editor for Melanie K ross- Online (2013-2014)

•

Write and Edit Ebooks for authors and send to illustrators

Ghost wri ting for attorneys and physicians including articles

relevant to their practices

Aid clients with building a social media presence for their

businesses

Firehouse Subs-Buford, Ga (2007-2011) :

•

Extensive Customer service experience

General oversight of restaurant, including financially

Food preparation and service, including catering orders

Trained fellow employees prior to their official employment

Toys R Us (Oct 2009-Jan 2009 [Seasonal])

•

Cashier

Restocking Re-shop

Customer Service

American Eagle Outfit ters Mall of GA (Oct 2008-Jan 2008 [Seasonal])

•

Greeting Customers

Pulling requested i tems from back

Dressing Rooms

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