Manager Assisted Living
Resume:
Truda Swanson
**** ***** ****** ******** *****, WI
*****.*********@*****.*** www.linkedin/in/trudaswanson
PROFESSIONAL SUMMARY:
Dynamic and accomplished Executive Director/Marketing Manager in the Senior
Housing (Independent & Assisted) & Extended Care (Nursing Home) Industries.
Unfaltering drive and determination to provide the best care and "home"
environment for residents with fined tuned communication skills, the
ability to build strong working relationships with family members and
excellent follow-up and follow-through skills. Proven leader with a strong
success record and the ability to meet and exceed company goals while
staying on task and in budget. Computer literate in MS Office, Custom
Software and Internet/Intranet.
EDUCATION: UNIVERSITY OF PHOENIX - Bachelor of Science in Human
Services Management, 2010
Associate of Arts in Business
Management, 2007
EXPERIENCE:
September 2014- May 2015
KSMS OUR HOUSE SENIOR LIVING Chippewa Falls, WI
Residence Director
ACCOMPLISHMENTS:
. Continue to hold 100% residency at property of 24 rooms and assisted
Memory Care to get to 100% . Both holding at 100% for 3 months now
. Reestablished a positive reputation of the Assisted Living building in
the Chippewa Falls.
. Currently have waiting list for both locations.
. Continued to build relationships with current referral sources and built
new partnerships with referral sources through networking groups and
volunteering activities.
2012-2014
RESCARE HOMECARE, Green Bay, WI
Branch Manager (Executive Director)
ACCOMPLISHMENTS:
. Increased clientele by 100% within less than 1 year.
. Decreased staffing turnover.
. Continued to build relationships with current referral sources and built
new partnerships with referral sources through networking groups and
volunteering activities.
2010-2012
ASSISTED LIVING CONCEPTS, Chippewa Falls & New Holstein, WI
Residence Director
Wissota Springs, Chippewa Falls & Willowpark, New Holstein - Management of
70 bed Residential Care Apartments
. Managed staffed and consistently encouraged support by implementing
"Thank you cards" and gas gift cards when families complimented team
members. Reaffirmed positive company policies with all staff and new
hires.
. Sponsored Monthly Family Events to get to know resident's family
members. Reassured families of our compassionate and family/homelike
focused environment.
. Hired team members with personable, caring and compassionate
personalities to ensure the "right" fit.
. Oriented and trained new employees on all company policies and
procedures, reviewed their performance and helped them in learning how
to always create memorable experiences that are positive and pleasant
interactions with all staff members.
. Managed and directed all operations in the community while exceeding
company expectations and values.
. Ensured compliance with all Federal, State and Local regulations as
well as ensuring all employees complied with company policies and
procedures.
. Worked closely with the Sales team to ensure top occupancy of the
community and sponsored "Pep Rallies" for staff.
. Managed and completed all "New Lease" signings with residents and
family members.
. Responsible for all licensing and renewal of licenses for the
community. Managed all vendors, contracts and resolved vendor issues.
. Created and developed Resident Care Program for the entire community
and implemented the program and oversaw program rollout. Fostered
solid relationships with all residents and family members and created
memorable interactions that were positive.
. Developed and implemented Community Budget, oversaw all costs and
worked closely with Department Heads to ensure budget guidelines were
met.
. Monitored all financial decisions, including Capital Expenditures,
assisted in Budget preparations and annual reconciliation.
. Created and implemented a Quality Assurance program and trained staff
members on all aspects.
. Trained all Department heads on all programs, including cost control,
and ensured all assets were safeguarded.
. Supervised all Department Heads and ensured consistency through
providing feedback and positive reinforcement of policies.
. Encouraged an environment that insisted on positive problem solving,
open door policies and job satisfaction.
. Managed all employee's performance evaluations and took disciplinary
action when appropriate.
. Directed and implemented Safety and Loss Prevention programs and ensured
compliance to safety rules.
. Responsible for overseeing and approving payroll, and insured all
employees met all standards of excellence.
ACCOMPLISHMENTS:
. Devised staffing module to meet care levels while staying within budgeted
hours.
. Implemented Educational Presentations for Referral Sources and Team
education.
Residence Sales Manager - Wissota Springs, Chippewa Falls
. Responsibilities included building relationships with referral sources
and increasing occupancy of the Assisted Living.Community.
. Completed medical and psychological assessments on new referrals prior to
admittance.
ACCOMPLISHMENTS:
. Improved occupancy 26% within 12 months.
. Implemented topical speaker engagements at local senior housing as a
means to influence community health and market the Assisted Living as a
major provider of health care.
. Continued to build relationships with Aging and Disability Resource
Centers, local clinics and hospitals to ensure the best short and long
term care needs of area residents.
. Chosen to represent the Chippewa Falls area to improve customer
satisfaction at two local hospitals
. Selected to represent Assisted Living Concepts at ALFA fly-in in 2010
2009-2010
EXTENDICARE, Cornell, WI
Referral Manager - Cornell Area Nursing Home
. Responsible for sales and marketing of Cornell Area Care Center.
. Completed full cycle admission process for 21 new residents to the
facility in a three-month period.
. Completed medical and psychological assessments on new referrals prior to
admittance.
. Achieved 94% capacity at Cornell Area Care Center consistently for the
last three months.
. Developed a top 20-influencer referral list.
. Implemented topical speaker engagements at local senior housing as a
means to influence community health and market the Care Center as a major
provider of health care options.
. Continued to build relationships with Aging and Disability Resource
Centers and local Assisted Living centers to ensure the best short and
long term care needs of area residents.
2007-2009
COMMUNITY HEALTH PARTNERSHIP, Chippewa Falls, WI
Team Assistant/ Social Service Coordinator In-training
. Reviewed reports to verify accountability of billing by companies for our
insurance members; recouped over $6000 in two months.
. Completed data entry of communications with member and physician offices,
and provided first contact with discharge planning for members after
hospitalization.
. Assisted with home visits with clients and completed mental assessments
and established Member Centered Plans based on client needs
. Provided psychosocial support for clients.
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