Customer Service Representative
Resume:
Marvin D Washington
******************@*****.***
Stone Mountain, GA 30088
SUMMARY
Success driven professional with extensive call center customer service,
data entry, front-line sales, training and manufactory experience. This
includes providing administrative support, call center leadership, and
project lead. Skilled team player and flexible agenda to accomplish team
goals, methodical managing strategic initiatives designed to reduce
operational costs, utilizing resources, and exceed quality measurements.
Possess excellent organizational, interpersonal, computer, written and
communication skills.
PROFESSIONAL EXPERIENCE
Rogmar Media Group, Atlanta GA (March 2013 - Present)
Production Coordinator Temporary Part-Time Assignment
. Performed project scheduling data entry
. Researching vendors and provided detailed analysis of vendor services
. Conduct basic market analysis via mail correspondences, collaborate
with creative services.
. Purchasing experience, direct mail services, promotional items, point-
of-sale, and product packaging
BonTon Rockford IL (October 2010 to March 2013)
Inventory Analyst
. Member of a cross-functional team that managed inventory which
included: clothes, shoes, and jewelry.
. Monitored finished product inventory levels and schedule transfers to
outside warehouses.
. Assisted with implementing protocols that notably increased team
members' accountability.
. Reviewed shipping tags and verified accuracy of all inventory counts.
. Consistently earned positive evaluations.
Serta Mattress - Beloit WI (June 2009 to October 2011)
Mattress Assembler
. Builder of Serta mattress; exceeded quality specifications at 98.6%
v/s 96.3% required
. Promoted as lead builder of mattresses within 6 months of employment.
. Praised for commitment to continuous improvement, predicting assembly
problems and suggesting solutions that proved to be successful and
later implemented in training materials.
NCO, T-Mobile Rockford IL (October 2004 to June 2009)
Client Service Representative
Handled customer inquiries, complaints, billing and technical questions.
Managed a high-volume workload within a minimally low average call handle
time-driven environment.
. Handled over 1000 inbound calls per week to promote products,
resulting in high rate of sales for my group.
. Assisted in developing an effective phone selling technique involving:
- Listening to key concerns of the customer
- Finding a way to interest potential return customers in the
products offered.
. Certified to train new employees and conducted group training sessions
that focused on technique to achieve team and company goals.
. Cross-sell services on 40% of calls, upgrading customers with services
that best suited their needs.
. Recognized as an exceptional team player and successfully supported an
understaffed call center group for one month.
Technical Proficiencies
Windows, Office (Microsoft Word, Excel and PowerPoint)
Education
Guilford High School Graduate 2004 Diploma
Will provide references upon request
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