Human Resources Customer Service
Resume:
Valerie White
Bronx, NY
**********@*****.***
www.linkedin.com/pub/valerie-white/61/285/566/
PROFESSIONAL SUMMARY:
More than 10 years' experience in training development and delivery,
motivation and team building/leadership, general and technical project
management, product marketing and management, negotiation, and mediation.
LIST OF QUALIFICATIONS:
. Strong background in HR, Office Management and Payroll
. Capability to establish strong working relationships with internal
departments and external agencies
. Thorough knowledge of principles, practices, and methods of office
procedures including records management and document processing
. In-depth ability to process and maintain files for over 2000 employees
. Ability to perform duties of a highly confidential nature
. Excellent communication skills (both written and verbal)
. Outstanding attention to detail and able to multi-task in a fast-paced
environment
. Works well under pressure while maintaining a professional demeanor
. Ability to communicate effectively and influence key decision making
processes
. Highly critical thinker with effective researching skills proven
through work experience
Carver Federal Savings Bank NY, NY
HR Assistant-Temp
03/15 to present -
. Assisting staff with routine HR related questions, served as the first
point of contact for employees - Assisting company staff in solving HR
issues
. Managing, organizing and updating files, records, correspondence,
charts and reports - Performing HR office services such as: filing
documents, printing reports and documents
. Setting up meetings and interview schedules as part of recruitment
process - Receiving applicants and guiding them, functioning as
company representative
. Handling discrete information related to employee relations, changes
in the organization, performances, appraisals, confidential
information issues, and other sensitive HR-related matters.
New York City Department of Education LIC, NY
HR Assistant-Temp 10/14 - 11/14
. Performed customer service functions by answering employees request
and questions
. Verified I-9 documentation, processed transfers and updated the
internal budget for each school district
. Assisted the supervisor with the hiring process
All State Promotions, Inc. New Rochelle, NY
Human Resource Generalist 12/97 - 2/2013
. Assisted and supported management and the leadership team with
handling and resolving Human Resources issues. Created and maintained
new hire and personnel files and entered them into Human Resources
Information Systems
. HR Management: Supported processing and maintenance of payroll records
in accordance with policies and procedures, informed Human Resources
management of issues related to employee relations within the division
or property as well as responded appropriately to the concerns of
other employees
. Administration: Created and maintained filing systems. Generated Human
Resources data reports, answered phone calls, recorded messages.
Created and typed office correspondence using computer, maintained
confidentiality of proprietary information plus, prepared and reviewed
written documents accurately and completely
. Recruitment and Hiring: Assessed recruitment trends; proactively
recruited candidates through direct recruitment, internet mining and
other creative methods, performed screening, interviewing, applicant
assessment and presenting of candidates to Hiring Managers to finalize
the recruitment process and assisted in hiring decision. Identified
new, cost effective resources for recruitment, and tracked and
reviewed effectiveness of advertisement sources
Data Entry Clerk-Temp
10/97 to 11/97
. Prepared data for inputting into databases
. Inputted data in an accurate and efficient manner
. Updated records and information in the database
. Retrieved data for informational purposes as directed
. Processed forms as directed
SKILLS:
Word, Excel, Outlook, PowerPoint, ADP, NYCAPS, Galaxy, OrgPlus 7 and Fox
Pro
EDUCATION:
University Of Phoenix, Phoenix, AZ, MBA in Human Resources Management
Mercy College, White Plains, NY, B.S. in Business Administration, Minor:
Finance
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