Customer Service Representative

Harvey Sears

**** * ***** ** ***# *Fort Lauderdale, FL33316

Tel: (786) 873-8225Email: *************@*****.***

Summary of Qualifications

• Highly qualified Office Assistant, Mailroom Clerk, and Customer Service Representative with ten

years of experience in an office and call center environment.

• Good communication skills, organizational skills, team oriented and ability to follow instructions.

• A self-starter; can be depended on to complete a task under minimal supervision.

• Ability to prioritize and meet deadlines

• Knowledgeable of Microsoft office programs such as (MS Word, Excel, and Power Point)

• Operates numerical and/or alphabetical key station to transcribe data from standard source

documents. Checks and corrects data entered through terminal or hard-copy. Relies on

instructions and pre-established guidelines to perform the functions. Data Entry Skills, Typing,

Confidentiality, Attention to Detail, Thoroughness, Independence, Documentation Skills, Problem

Solving, Analyzing Information, Dependability, Results Driven. Skilled in Excel, Access

knowledge preferred. Familiarity with consumer / retail companies.

Experience

Home Depot 01/2012 - Present

Customer Service Rep

Coordinates and schedules qualified in store leads for kitchen cabinet, bathroom and closet

consultation for Home Depot home services. Also work in conformation verifying customer

information and have them set and ready for the consultation visit. Also specialize in setting

appointments for bathroom remoldeling as well.

Law Offices Of Marshal C Watson Fort Lauderdale, FL

Data Entry Mailroom File Clerk 04/2012 – 07/2012

• Processed and filed all incoming through the Attorneys’ CMS mail system.

• Inspected all incoming mail.

• Ensured all envelopes were sealed and the correct postage was affixed before being

• mailed out

• Maintained and stocked mailroom supplies such as envelopes, stamps, paper and stationary.

Professional Counseling Group Fort Lauderdale, FL

Office Assistant 08/2003 – 02/2012

• Answered a heavy volume of incoming calls.

• Processed and filed all new clients’ paperwork.

• Scheduled appointments for all counseling services.

• Fax various documents to different departments such as the Clerk of Courts and probation

officers.

• Collected and processed all payments receivable from clients for services.

The Wellness Plan Detroit, MI

Verification Analyst/Customer Service Representative 03/1999 – 05/2003

Receives applications, date stamps and verifies for completion.

Determined and coded application for benefit, new or reenrollment.

Reissued prior member number and records numbers for re-enrollees.

Reviewed and make appropriate corrections to problem applications given to me by data entry.

Monitored deletes to ensure thirty-day standards and route retroactive changes for approval.

Handled a heavy incoming calls concerning commercial, ID cards, address changes,

terminations and employer questions.

Appropriately defaulted enrollee to provider/center when necessary and send written notice to

enroll.

Processed reconciliation by indicating current eligibility status or correct termination dates for

different companies.

Processed the new premium rates and made appropriate changes of the premium rate into the

system.

Processed applications and transmittals, making sure the renewal groups have been updated in

the system.

Provided information in answer to general questions regarding Health Plan Delivery Systems.

Processed requests for changes, such as, center transfers and physician changes.

Checked Michigan Access to obtain Medicaid eligibility on members, as well as provide

eligibility information and pharmacy benefit updates.

Represented Health Plan’s professional image stature with the community.

Provided courteous, caring compassionate services to all members at a level above out

competition.

Education

Martin Luther King High School

Detroit, MI High School Diploma1987

References

Upon Request

Contact this candidate