Customer Service Representative

Tracie Johnson

West Memphis, AR

***********@*******.*** - 901-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Patient Access Representative

Lebonheur Children's Hospital - Memphis, TN - February 2007 to February 2015

Responsibilities

•Pre-register patients when children are admitted.

•Call parents when children are admitted.

•Verify insurance and collect payments including co-payments.

Accomplishments

Provide excellent customer service to insure parents that children are comfortable and all insurance is correct

Skills Used

Customer service

Cashier/Customer Service

Home Depot - Memphis, TN - May 2004 to August 2007

Responsibilities

•primary focus is to fill in as Cashier and provide superior customer service.

•Resolve customer service issues to customer satisfaction.

Accomplishments

•Selected by management to handle closing duties which consist of counting money in the vault, closing of the

day's business and payroll duties for 60 to 80 employees.

Always received excellent evaluations from management

•ct.

Skills Used

Customer service

Customer service Representative

Blue Cross Blue Shield - Memphis, TN - October 2002 to November 2004

Responsibilities

•Worked closely with hospitals and patientsto verify accurate insurance information.

•Quoted insurance benefits according to policy and advised policy.

•Advised appropriate party on claim status

•Additional duties included data entry, processing requests for claim evaluations,and assisted with ID Card

mail out requests for employees.

•Handled customer requests until customer was satisfied.

•Maintained a call log of all inbound and outbound calls.

• Processed medical claims as needed.

Accomplishments

Consistenly received excellent evaluations from management

Skills Used

•Customer service

• Clerical

•Insurance Benefits

EDUCATION

Business & management in Business

Mid- South Community College - West Memphis, AR

2002 to 2004

SKILLS

•Customer Service •Payroll •Clerical •Multi-Line Phone System •Insurance Benefits •Pharmacy Technician

ADDITIONAL INFORMATION

Results-oriented professional combines strong planning and organizational skills with the ability to provide

excellent custumer service. Experienced in multi-task assignments. Works well without supervision. Always

exceeds performance criteria and assumes additional responsibilities. Extremely dedicated and hardworking

with the ability to work in fast-paced environment under very tight deadlines. Highly reliable, flexible, and

focused on achieving tasks to highest standards. Strong problem-solving skills -analytical and resourceful in

resolution. Both flexible and versatile, a well -rounded performer committed to continued excellence.

Contact this candidate