Experienced Administrator

yadira wilson

skills

* Very strong background in Administrative, Customer Service and

Retail environments; over 10years of experience.

* Familiarity with a variety of office apparatus and POS cash

register systems; skilled in handling/ depositing large amounts

of cash.

* Intermediate knowledge of Windows 2000 XP Professional and

Microsoft Office; internet savvy.

* Capability to handle and understand client confidentiality and

sensitive issues of an organization; experience working with low-

income populations and/ or the formally incarcerated.

* Excellent verbal, organizational, communication and leadership

skill.

experience

2011- 2013 Prometric Inc. Rego Park, NY

Certified Test Center Administrator

* Accountable for the protection of clients' intellectual

property; ensuring the integrity of tests delivered in the

company's test centers.

* Provided a safe and comfortable testing environment; displayed

excellent customer service skills so that the candidate(s) could

have a less strenuous/ stressful testing experience.

* Responsibilities included: arming and disarming ADT alarm system

daily, set up and operated the computer servers and systems used

for delivering exams (e.g. US Medical licensing exams, Uniformed

CPA exams, STEP 1-3, ANCC, ADA, etc.), professionally interact

with examinees, proctored testing room every 10 minutes to

ensure quality service, verified examinees identification

according to client specifications, performed biometric

procedures, communicated with Global Test Center technicians to

relay and solve technical issues, scheduled and cancelled exams,

and handled calls during rotation of staff.

* Received "Got Praise" points and $25 Amazon gift certificate for

work performance and positive customer feedback.

2003- 2010 Central Brooklyn Economic Development Corp.

Brooklyn, NY

Job Developer/ Office Manager

* Assisted Executive Director with NYC Out-of-School Time program;

trained all new staff, volunteers, and WEP and SYEP workers.

* Developed a resource list of training programs with requirements

and other services provided in the corporation/ community;

directed candidates to appropriate program via referrals.

* Visited different sites and schools to implement career

development skills (resume and cover letter writing, etc.), job

readiness skills, post secondary education, and healthy behavior

skills, vocational training, GED placement, and employment

assistance.

* Prepared all monthly and quarterly reports; maintained files and

reports using Excel program.

* Participated in workshops that built future community

relationships.

* Managed and monitored all incoming calls; rerouted to

appropriate staff member using multi-line phone system.

education

1997-1998 Highland Springs High School

Henrico, VA

* High school diploma received; collected 3 college course

credits from Law Enforcement elective class.

e-mail: *************@*****.***

217-10 135th avenue . springfield gardens, ny 11413 . phone

718-***-**** . cell 551-***-****

Contact this candidate