Accounts Payable Customer Service

D EBORAH J. B I RGEL

**** **** ****** #****

210-***-**** d *********@*******.***

E M P LOY MEN T H ISTORY

Office Manager, A Cleaner Way, San Antonio, TX (Ma rch 2008-P resent)

• Administer

payroll, collect/calculate timesheets and create

paychecks

• Conduct

accounts payable tasks

• Perform

accounts receivable duties including gathering, sorting, and

submitting required documentation to collect weekly payments

• Regulate,

appoint, and distribute employee schedule

• Handle the

human resources related tasks such as collecting and

reviewing employee time sheets for submission to payroll,

new hire reporting, and child support deductions.

• Manage

i nbound and outbound calls,

• Maintain

positive and professional communication while proactively

resolving customer conflict in order to provide a continual

productive and satisfactory customer relationship

• Provide

needed information and instruction to employees

regarding safety precautions in the workplace.

• Oversee

Workman’s Comp and unemployment claim

t ransactions

• Develop

and update efficient accounting processes and

i mplement constructive filing methods to generate

company proficiency

• Create and

revise company policy and procedures handbook as

needed

Assistant to the D i rector, Vanguard Resources, San Antonio, TX (Februa ry

2006-Februa ry 2008)

• Managed

accounts payable and financial reports using

QuickBooks Enterprise software

• Oversaw

accounts receivable/collections, posted payments, and

balanced monthly accounts

• Maintained

and managed payroll procedures on a bi-weekly basis,

collected timesheets, supervised data entries from

each manager and created paychecks

• Performed

H uman Resources duties such as entering new

employee information into a database and handled all

new hire paperwork

• Assisted

t he Director of Administrative Services in all office

management tasks

Office Manager, TeamLin k, San Antonio, TX (Ma rch 2004-Ma rch 2006)

• Guided and

managed all clerical staff members (5)

• Ran

E mployee Performance Reports

• Improved,

edited, and maintained company website information

• Tracked

and balanced company accounts using QuickBooks

software

• Managed

and supervised accounts receivable/collections

• Oversaw

accounts payable

S K I L LS PROF I L E

• Over nine

years of office management experience

• Goal-driven

leader who effectively maintains a pleasant and

p roductive work atmosphere.

• Confidently

motivates, mobilizes, and coaches employees to meet

h igh performance standards.

• Proficient

i n accounts payable and receivable procedures

• Established

i n creating office policies and procedure manuals

• Skilled in

human resource tasks

• Accustomed

to multi-tasking in a fast paced environment

• Knowledgeab

le in effective conflict resolution techniques

• Excellent

customer service provider

• Exceptional

l istener and communicator who effectively conveys

p rofessional verbal and wri t ten information

ED UCAT ION

Practical Nursing Diploma: Galen College of Nursing 2014 - San Antonio, TX

H igh School Diploma: Texas Mili tary Institu te 2000 - San Antonio, TX

L ICENSE/CERT I F ICAT IONS

Practical Nurse L icense: Texas Board of Nursing (In Progress) 2014 - San Antonio,

TX

Spanish I, I I Certification of Completion: American School of Arts 2003 -

Guadalajara, JAL,

MX

C OMP U TER SK I L LS

P roficient in:

• Microsoft

Word

• Microsoft

Publisher

• Microsoft

E xcel

• Microsoft

Outlook

• QuickBooks

/QuickBooks Enterprise

• Attendance

E nterprise

• Mi llennium

Payroll

• Macintosh

computer systems/programs/applications

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