Customer Service Sales

Odeida Pimentel

*** ********** ****, ***. ****, Houston TX 77073

860-***-**** ************@*******.***

CAREER OBJECTIVE

Seeking a Bilingual position in the fields of Service, Sales, Government,

County, Customer Service, School Districts or Oil companies.

SUMMARY OF QUALIFICATIONS

. More than 15 years of combined experience in Customer service,

Clerical Skills and Administrative support.

. Speak fluent English and Spanish

. Advanced knowledge in Window applications, Excel, Word, Power Point,

and Outlook

EDUCATION

Universidad Central Del Este

Bachelor Degree in Business Administration

Graduated Cum Laude

Diploma Evaluated for Foreign Educational credentials done by SPANTRAN on

January 2014 (#111686)

Graduated: October 2000

GPA: 3.25

Colegio Luis Mu oz Rivera

2 years Studies of Executive Bilingual Secretary

Graduated: April 1991

EXPERIENCE

Retail Banker

Woodforest National Bank, the Woodlands TX

February 2013 - Present

. Assist customers in managing their daily financial needs by

processing Teller transactions such as: Deposits, transfers,

withdrawals, balance inquiries, disputes, Wire transfers, etc.

. Open new accounts and provide proper disclosures.

. Deliver customer service to achieve retention and increase sales

. Perform direct marketing with current and potential customers

Customer Service Representative

September 2012 - February 2013

Aon Hewitt at the Woodlands, TX (Apple One Agency)

. Assisted employees in English and Spanish in a call center

environment for their annual enrollment for benefits:

. Ongoing support for questions, doubts, request on active,

retired, terminated and Cobra employees.

. Worked with diverse clients including: Tenet, Waste

Management, KBR, BAE and Starbucks.

Customer Service Associate

November 2010 - May 2013

JC Penney at the Woodlands Mall, Woodlands, TX and Torrington, CT

. Worked at the Misses Department assisting with check out, credit

card enrollment, zoning, and recovery.

. Assisted customers in the store, providing all necessary request

concerning prices, sales, refund, exchange, and product

knowledge.

Assistant Store Manager

November 2010 - May 2012

Rent-A- Center, Torrington, CT

. Worked in Sales, Payments, Collections, Telemarketing,

Inventory, Receiving, and if needed loading merchandise,

delivering and any other responsibility.

Administrative Manager December

2000 - August 2004

Via France Celular, S.A., Santo Domingo, Dominican Republic

. Managed Goal achievements

. Established monthly objectives for Point of Sales and

coordinated special offers

. Supervised directly and constantly all personnel in 14 different

stores and at the main office

. Worked interviewing and recruiting new personnel for all

designated locations

Purchasing and Material Management Assistant

October 1999 - March 2000

Tonka Footwear, San Isidro Industrial Zone, Dominican Republic

. Assisted the Purchasing and Material Manager on National and

International quotations

. Prepared purchasing orders, receiving, pending invoices

. Maintained constant communication with all the company suppliers

Plant Manager Administrative Assistant

April 1994 - January 1999

Spartan Shoe (Wolverine Worldwide)

. Prepared daily work-in-process report

. Coordinated and planned Supervisors and Staff meetings in and

out of the company

. Traveled for training purposes to the main office and Bottoming

plants located in Grand Rapids, Big Rapids, and Rockford &

Kirksville, Missouri.

. Participated directly on Physical Inventories every six months

. Worked on the implementation of the Statistical Process Control

(SPC) and choosing the critical operations on the plant

Additional work experience available upon request

ACTIVITIES AND HONORS

Studied and improved my English through a study program in Oxford,

England, learning their culture, pronunciation and taking classes

at a local school

Belonged for many years to the Interact and Rotaract Club

ADDITIONAL SKILLS

. Sales Direction

. Congress of Marketing & Sales

. Total Quality, Leadership,

. Management on Quality Control and Basic Statistic for

Quality Control

. Production

. Effective Communication

. Serv. Safe Certification required by the Health Department

. Trained in programs like Citrix, Lotus Notes, Sametime, and

CSPro.[pic]

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