Customer Service High School

Location:

Posted:

May 21, 2015

Jennifer Clarke

E-Mail: **********@*****.***

Objective: To work for a reputable company full time and permanently. I would like to work with a company that

will utilize my 20+ years of experience in Administrative, Clerical and Customer Service skills. I have a very strong work

ethic, I am dedicated, dependable, A self-starter and very reliable.

Skills: Customer Service, Data Entry, Filing, Answer of Multi line phone systems ADS, CTI, and Cisco phone

systems. Accounts Receivable, Payable, Receptionist, and Drug screening Potential Employees (2000-2001). Counter

Orders and Pulling and shipping of orders with shipping software for UPS and Fork Lift Operator (1998-2000), Can lift

100LBS. Regular use of Personal computers, Fax Machines, Copiers various office equipment and processes.

Education: High School Diploma -1993- Nathan B. Forrest SR High – Jacksonville, Florida College:

Started 10/2010- Still Enrolled- American Intercontinental University Online- AIU- for Business Management Major.

Software: Microsoft Office: Excel, Word and Power Point, Seibel/Oracle, Availity, Diamond Claims System and

Encore (1998-2000).

Experience:

Florida Blue: Blue Cross Blue Shield of Florida 4800 Deerwood CMPUS PKWY JAX FL 32231

December 3, 2001- to PRESENT (13 Years)

Customer Service for Members, Physicians and Hospitals . Duties entail: Claims Entry- Membership and

Billing Enrollment- Payments- Claims Adjustments- Appeals review and prep- Member Grievance review and prep-

Responding to E-mails both in-house employees and members outside. Coordinate Meetings- recently on Seibel

Revitalization Project- (Update our in-house documentation system)

Provider Contact Center: Support for Critical Inquiries including Dept. of Insurance complaints and re-plies in

timely manner.

Full Service Unit: Support for member Escalated calls during HCR Implementation for QHP Health plans.

Membership and Billing Enrollments and Payments.

References:

Allison Hall – Family Friend 10+ yrs-- 386-***-****

April Sawyer Family Friend 20+ yrs 904-***-****

Carolyn Peak-Adams- Co-Worker over 12 years- 904-***-****

Christine Smith Family Friend 18+ yrs 904-***-****