IT Business Analyst

Cesar Seiguer Milder Junior

*** * **** * *** *, South Salt Lake, Utah 84111

Cell Phone Number: 801-***-**** email:

**********@*****.*** Married

PERSONAL QUALIFICATION

• Fluent in English, Japanese, Spanish and Portuguese.

• A dedicated Business Systems Analyst, familiar with User Acceptance Testing, product development and

enhancements, IT support, and Project Management. Understands the importance of developing and

maintaining business relations with both internal and external customers and partners.

• Corporate relations, facilitating remediation meetings, development and the test of Web Applications

• Business requirement analysis, development of training material/documents

• UAT Testing, team building,

• Great potential and experience in dealing with people, management, goal setting, with experience in

leading groups of people and training, in the USA and Japan for 2 years.

• Committed with goals, challenges, always looking for solid results.

• Active Directory/MS Exchange

• Experience with VMWare/Salesforce/Mainframe/ServiceNow and in managing bridge calls between the

IT Team and partners to assure the best support in order to meet or exceed the needs.

PROFESSIONAL EXPERIENCE

Nature s Passion, Ogden, UT (03/2005 – 09/2005)

Occupation: Computer and Network Assistant

Responsible for maintaining the network of the company, server and computers maintenance.

HidroSauna, Brazil (03/2006 – 06/2006)

Occupation: Network and Computer Maintenance Engineer

Took care of the servers, network, and provided IT support to employees.

Owned English4ALL, English/Japanese as a Second Language School, Brazil (02/2010 – 04/2013)

Occupation: Owner

Global Service Center, Salt Lake City, UT (09/2013 – 04/2014)

Occupation: IT Support Consultant / Administrator

Responsible for IT support for Windows and Linux OS, Windows Server, network management,

Active Directory, databases, remote access and VPN.

American Express, Salt Lake City, UT (04/2014 – Current)

Occupation: IT Business Analyst II

Work as a liaison between Amex’s selling partners, banks and the IT organization, providing the

best solution to meet their needs, including product development and all phases of product

testing.

Worked as a liaison between American Express and Intuit/Protax implementing a tax refund

program to facilitate tax preparers’ tax preparation, increasing sales in about $1.1B in 2015.

AmEx Serve prepaid products SME responsible for analyzing enhancements to ensure total

fulfillment of business needs – 2014 Q3 $650M and Q4 $700M.

Provided technical support and assisted with the back-end setting-up and enabling of multiple

Brazilian, American, South African and Indian bank partners to sell the AmEx Global Travel

Card, Traveler’s Cheque, Gift Cards.

Set-up, activated, and launched 1000+ Bank branches, malls and other selling locations.

Trained and manage the set-up of new locations in the NA and EMEA market.

Highest numbers/performance among coworkers and achieving the SLA in projects.

EDUCATION:

• Bachelor’s Degree – Business Management / UniSant’Anna University (02/2010 – 12/2011)incomplete

• Associate’s Degree – Business Information Systems / LDS Business College (05/2013 – Current)

• Bachelor’s Degree – Information Systems / UVU ( Start in Summer 2016 )

CERTIFICATE COURSES

• Basic programming studies in PHP, JavaScript, Ruby and C++. LDS Business College 04/2013 –

Current.

• Advanced Japanese Language Course, Missionary Training Center 11/2007 – 01/2008

• Student Exchange in the USA 03/2005 – 09/2005

• Network Deployment, Servers and IP/TCP, AF Systems – 2004

• Computer Maintenance and Repair, AF Systems – 2003

• CISCO Network Engineering classes – 2014

• Windows/Linux Server Administration – 2014

• Cloud and Storage Management – EMC Certified course 2015

Volunteer Service

• Missionary work in Japan for 2 years, living, training and instructing group of Japanese, American,

Australian and Brazilian people during 2 years, 11/2007 – 10/2009

Contact this candidate