Customer Service Medical

SANTIAGO CASTRODAD, MBA

(***) ***- **** ****

Belfort Parkway, Jacksonville, FL ********.*********@*****.***

PROCESS IMPROVEMENT ENGINEER

ISO 9000 Internal Audits ? Energy Management Auditor ? Production

Planning

~ Advanced pharmaceutical & medical device delivery via cost-efficient,

customer service process improvements ~

PROFESSIONAL PROFILE

10+ years in logistics, training, and pharmaceutical operations,

supervising manufacturing, training, safety standards, and process

validation for up to $7B companies. Lean Six Sigma Black Belt in training,

sound expertise in adult learning, system designs, statistical process

controls, and industrial health and safety, implementing cost-effective

process improvements. Bilingual (written & spoken) in English & Spanish.

Key accomplishments include:

. Saving $50K in inventory costs and improving customer satisfaction 75%;

eliminated supply shortages and enabled deliveries in less than eight

hours.

. Redesigning six operations/production procedures for Pfizer, properly

retraining all packaging personnel in nine months using a simulation

line, training materials, and photographs; achieved zero line clearance

failures going forward.

. Applying DMAIC and LEAN tools (5S) to improve inventory management,

lowering onsite quantity and increasing turnover; gathered data via root

cause workshops and used Pareto and Gantt charts to highlight priorities.

PROFESSIONAL EXPERIENCE

Logistics Manager CENTENO CONSULTING Caguas, P.R. 02/2011-06/2014

$1M medical office supplier

Purchase and distribute medical, office, and cleaning supplies for nine

medical practices. Produce 3-6 month inventory forecasts for $60K of

average inventory balances. Supervise a team of four managing $10K of

monthly purchasing and shipping, incorporating standardized LEAN inventory

and logistics practices.

. Improved inventory controls using 5S approach and color-coding for fast-

track deliveries.

. Lead Kaizen projects; installed a logistics system capable of handling

decentralized operations; upgraded procurement and warehousing,

shortening delivery times; overcame management concerns with tangible

results.

. Engineered the optimal location of the new warehouse facility.

Training Specialist PFIZER PHARMACEUTICALS Guayama, P.R. 1/2002-3/2010

$7B pharmaceutical manufacturer

Analyzed operational procedures using root cause analysis to source

deviations in packaging processes. Created and reviewed SOPs for general

cleaning procedures and managing rework. Supported technology transfers,

CAPA and validation teams to ensure manufacturability of new products.

. Refocused line cleaning procedures, incorporating diagrams and photos in

training materials that clarified the process.

. Re-qualified 240 operators in one year; reviewed SOPs via root cause

analyses, Pareto charts, Gantt charts, and Poka Yoke; achieved zero line

clearance failures and eliminated rework.

. Internal auditor, in a monthly basis, for GMP, training compliance and

safety.

. Implemented manufacturing electronic base records (MES), reducing human

error and rework processes.

. Assessed operational procedures and identified reduction in force related

savings of $650K annually using Lean tools.

Safety Representative MAR LAND Puerto Rico 5/2000-1/2002

$18M general building contractor

Enforced field project safety programs and compliance for use of PP&E.

. Increased safety awareness by establishing daily and monthly equipment

safety audits.

. Achieved 1M working hours without an OSHA recordable incident among 400

employees.

EDUCATION & TRAINING

MBA - HUMAN RESOURCES, Inter American University, San German, P.R.

BS - INDUSTRIAL ENGINEERING & MANAGEMENT, Universidad del Turabo, Gurabo,

P.R.

TECHNICAL SKILLS

. MS Word, Excel, & PowerPoint, Minitab; Simio, Trackwise, GxPharma

MILITARY EXPERIENCE

. US Army Reserve, (54-E - Chemical Corps) Unit trainer; Honorable

Discharge after four years

AFFILIATION

Nu Sigma Beta Fraternity (Former President & Current Member)

Program Visitor, Instructor, Vessel Examiner Officer Coast Guard

Auxiliary, Flotilla 07-14-7, St. Augustine, Fl

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