Subject Matter Expert

* ****** ******* *** ** Phone: 201-***-****

North Arlington, NJ 07031 E- mail: ************@*****.***

Dina G. Awadalla

Objective

Self- motivated professional, who is seeking to obtain a full time

position within a company that will utilize my skills, allow for a long -

term professional growth, and possibility of advancement.

Education

* 2006- Faculty of Economics and Political Science - Cairo

University, Egypt.

* Bachelor of Economics and Political Science evaluated in the

United States with a total of 137 credits (French Section).

* GPA: 3.43

* Major: Economics, Accounting and Finance

* Minor: Public Administration and Management.

* 2010- Test of English as Foreign Language (TOEFL)- USA: PASS

* Graduate Management Admissions Test (GMAT)- USA

Diplomas

Alliance Francaise: April 2001-College du Bon Pasteur-Cairo-Egypt

Areas of Concentration

* Financing

* Management

* Public Administration

Work Experience

04/2014 -01/2015 Provident Bank

Kearny, NJ

Teller / Platform

* Process transactions accurately and efficiently.

* Assisting customers with their monetary and non- monetary

transaction.

* Informing customers of bank offers/ promotions.

* Identify customer needs and refer financial products and

services to consumers

* Contribute to a positive team environment.

* Build customer loyalty, confidence, and trust.

* ATM Processing.

01/2011-04/2014 Tangoe Telecom Expense Management

Parsippany, NJ

Accounts Payable Associate (Subject Matter Expert)

- Monitor client invoices to ensure all expected invoices

are received and loaded and verified, track and report on missing invoices.

- Verify that transactions comply with financial policies

and procedures

- Prepare batches of invoices for data entry

- Data enter invoices for payment

- Manage the weekly check run

- Maintain updated vendor files and vendor numbers

- Print and Distribute Monthly financial reports

- Maintain inventory files

- Analyze carrier billing data to perform optimizations on

client's accounts

- Maintain the highest quality customer service standards

and attitude

- Communicate in a professional and businesslike manner to

entire organization as an advocate for the client

- Acquire and maintain expertise on Telecom Expense

Management

- Identify opportunities for process improvement; work with

team members to define and implement best practices.

French & Arabic Translator & Interpreter

- Translate French & Arabic invoices into English.

- Over the phone interpreting for Arabic & French invoices

into English and providing a high level of customer service.

10/2008-01/2011 PNC Bank

Kearny Branch, NJ

Teller/Customer Service Representative

* Process transactions accurately and efficiently.

* Assisting customers with their monetary and non- monetary

transaction.

* Informing customers of bank offers/ promotions.

* Identify customer needs and refer financial products and

services to consumers.

* Contribute to a positive team environment.

* Meet customers delight quota.

* Build customer loyalty, confidence, and trust.

* ATM Processing.

04/2007-11/2010 Burger King

Lyndhurst, NJ

Assistant Manager

- Tracking Sales

- Performing Supervisory functions (safety equipment)

- Handling customer concerns

- Performing administrative functions

- Implementing new marketing strategies

2006-2007 Commercial International Bank (CIB) - Cairo, Egypt

- Customer Services Representative (Switcher -

Teller)

- Data Entry Operator- responsible for entering numeric

data.

- inspecting and correcting records for accuracy and

completeness.

2004-2006 Sphinx Tours - Cairo, Egypt

Administrative Assistant (Office Clerk)

* Find and retrieve information from files in response to clients'

requests.

* Answer questions about records and files.

* Local and remove material from files when requested.

* Place materials into storage receptacles, such as file cabinets, boxes,

drawers according to classification and information.

* Perform general office duties such as typing, operating office machines

and sorting mail.

* Conducting research and managing projects.

* Planning and scheduling meeting appointments.

* Greeting clients and answering phone calls.

Language:

* Fluent French: speaking, reading and writing.

* Fluent English: speaking, reading and writing.

* Arabic: mother tongue.

* Spanish: understanding and speaking.

Skills:

* Excellent at communicating with customers.

* Fine organizational, written, and verbal skills.

* Computer skills: Microsoft Word, Excel, Outlook and Power

Point.

* Exceptional skills with money transactions.

* Very versatile and able to multitask.

* Excellent ability to work under pressure.

* Time management skills.

Contact this candidate