Customer Service High School
Resume:
Cell phone 562-***-**** ~ business e-mail *********@*****.***
PROFESSIONAL PROFILE
A results oriented business professional with over 10 years of diverse
experience within corporate and customer service areas. Ability to improve
efficiency of operations and team building, while implementing company
policies, standards, changes, and systems to optimize productivity. Seeking
a position in a well-established company where these proven abilities and
experience will have valuable application and enthusiasm can contribute to
company growth.
EDUCATION
Los Angeles Recording School - Recording Engineering
2001 - 2002
La Habra High School - High School Diploma
1994 - 1998
PROFESSIONAL EXPERIENCE
Ericsson (Multipoint), Irvine, CA
January 2014 - Present
Project Management Administrator
o Forecasting and scheduling per project needs.
o Utilize Microsoft excel, word, Site Handler, Gordon, and Ericsson's
internal
o Verifying part and serial numbers to distribute and release to Vendors.
o Creating, updating, and maintaining inventory spreadsheet reports.
o Monitoring, tracking, and transferring parts, due dates, operations, and
priority.
o Communicate with personnel or outside vendors via email, fax, phone or
in person on specific projects.
o Manage inventory of supplies and troubleshoot discrepancies.
o Responsible for creating shipment logs for outgoing parts to costumers
o Communicating and corresponding with purchasing manager.
o Responsible for communicating with outside vendors for collecting faulty
equipment.
o Corresponding with manufactures submitting RMA reports for faulty
equipment and scheduling shipments for warranty and faulty items.
Vinculums Services Inc., Irvine, CA
May 2013 - January 2014
Purchasing Specialist
o Correspond with financial analyst, project managers, construction
managers, vendors and general contractors.
o Verify parts and quotes to create purchase orders, request supplies,
materials, labor, and permits.
o Upload, track and reconcile materials and service order reports on
QuickBooks, Quickbase, Vortex 2.5, Google docs, Sharepoint and MS Excel.
o Process and reconcile invoices to allocate purchase orders and verify
costs.
o Update shipment-tracking in the Vinculums databases and forward
information to project managers.
o Manage inventory of all materials shipped to the Vinculums warehouse.
o Cancel and revise various purchase orders as needed.
o Correspond on boarding of new vendors and general contractors.
o Receive insurance policies, service agreement contracts, and legal
confidential documents.
o Process credit applications and tax documents and maintain hard copy
files of each vendor and general contractor's information.
o Conduct weekly team meetings, and generate spreadsheet inventory reports
for distribution.
o Train and corresponding with personnel on various processes, procedures,
and Q.A. guidelines.
PCA Aerospace, Compton, February
2012 - October 2012
Production Control Coordinator
o Manage inventory of supplies and troubleshoot discrepancies.
o Responsible for creating shipment logs for outgoing parts to costumers.
o Process daily P.O.'s for company-wide transactions.
o Forecast and schedule work for shop operator.
o Conduct weekly production and team meetings.
o Verify and order materials for stock.
o Responsible for weekly inventory counts and spreadsheet reports.
o Create and update a master schedule with part due dates, operations, and
priority.
o Communicate with personnel or outside vendors via email, fax, phone or
in person on specific projects.
o Verify completion of operations and certification process of parts,
materials, and paperwork.
o Train and correspond with personnel on various processes, procedures,
and Q.A. guidelines.
Caltech, Pasadena, CA January
2009 - February 2012
Guest Relations Coordinator
o Manage Hotel guest phone reservations. Check in and out, review in-house
registered guest and confirm dining and hotel reservations.
o Process billing charges and payments to customer's accounts.
o Manage all personal and private documents, daily spreadsheet of in house
wakeup call request list.
o Responsible for greeting and directing guest to daily events and
conferences both on and off campus.
o Utilize infinity hotel and dining programs on a daily basis.
o Communicate with personnel or outside vendors via email, fax, and phone
or in person on specific projects.
o Manage inventory of supplies and troubleshoot discrepancies.
o Responsible for creating files for each guest and maintain filing
documents.
o Process daily audits of department transactions.
Jet Propulsion Laboratories (JPL), La Canada, CA
May 2007 - August 2008
Inventory Management/Store Keeper
o Responsible for receiving and handling all flight hardware, part
numbers, serial numbers and date codes, confirm material is verified and
matched with the vendor purchase order receipt and documented into an
inventory database program "Oracle" to provide tracking and location
data.
o Coordinate transferring all overflow stock from immediate stock area
into a back up storage area pending further availability.
o Complete and confirm part orders from various customers on lab charged
to the customer's project and task numbers documented into Oracle's
database and daily job log on excel spreadsheet to confirm the status.
o Process and document all job orders into oracle, excel, and hard copy
documents.
o Responsible for trouble shooting missing parts, discrepancies of
quantities, or any customer inquiries.
o Manage inventory of stock, supplies and materials.
o Assist in organizing and conducting weekly group meetings on PowerPoint
to document current projects, upcoming projects, accomplishments, and
questions.
Skills
o SAP
o Proficient in Windows XP/VISTA
o Microsoft Office
o Oracle
o Uniform
o Zillow
o Imaging System
o MRMLS
o Vantage
o Netox
o Infinity
o Arrival and Accent
o Vantage 8.1
o QuickBooks
o Quickbase
o Vortex 2.5
o Google docs
o Sharepoint
o Site Handler
Contact this candidate