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Customer Service High School

Location:
Compton, CA
Posted:
May 21, 2015

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Resume:

Cell phone 562-***-**** ~ business e-mail acpsjo@r.postjobfree.com

PROFESSIONAL PROFILE

A results oriented business professional with over 10 years of diverse

experience within corporate and customer service areas. Ability to improve

efficiency of operations and team building, while implementing company

policies, standards, changes, and systems to optimize productivity. Seeking

a position in a well-established company where these proven abilities and

experience will have valuable application and enthusiasm can contribute to

company growth.

EDUCATION

Los Angeles Recording School - Recording Engineering

2001 - 2002

La Habra High School - High School Diploma

1994 - 1998

PROFESSIONAL EXPERIENCE

Ericsson (Multipoint), Irvine, CA

January 2014 - Present

Project Management Administrator

o Forecasting and scheduling per project needs.

o Utilize Microsoft excel, word, Site Handler, Gordon, and Ericsson's

internal

o Verifying part and serial numbers to distribute and release to Vendors.

o Creating, updating, and maintaining inventory spreadsheet reports.

o Monitoring, tracking, and transferring parts, due dates, operations, and

priority.

o Communicate with personnel or outside vendors via email, fax, phone or

in person on specific projects.

o Manage inventory of supplies and troubleshoot discrepancies.

o Responsible for creating shipment logs for outgoing parts to costumers

o Communicating and corresponding with purchasing manager.

o Responsible for communicating with outside vendors for collecting faulty

equipment.

o Corresponding with manufactures submitting RMA reports for faulty

equipment and scheduling shipments for warranty and faulty items.

Vinculums Services Inc., Irvine, CA

May 2013 - January 2014

Purchasing Specialist

o Correspond with financial analyst, project managers, construction

managers, vendors and general contractors.

o Verify parts and quotes to create purchase orders, request supplies,

materials, labor, and permits.

o Upload, track and reconcile materials and service order reports on

QuickBooks, Quickbase, Vortex 2.5, Google docs, Sharepoint and MS Excel.

o Process and reconcile invoices to allocate purchase orders and verify

costs.

o Update shipment-tracking in the Vinculums databases and forward

information to project managers.

o Manage inventory of all materials shipped to the Vinculums warehouse.

o Cancel and revise various purchase orders as needed.

o Correspond on boarding of new vendors and general contractors.

o Receive insurance policies, service agreement contracts, and legal

confidential documents.

o Process credit applications and tax documents and maintain hard copy

files of each vendor and general contractor's information.

o Conduct weekly team meetings, and generate spreadsheet inventory reports

for distribution.

o Train and corresponding with personnel on various processes, procedures,

and Q.A. guidelines.

PCA Aerospace, Compton, February

2012 - October 2012

Production Control Coordinator

o Manage inventory of supplies and troubleshoot discrepancies.

o Responsible for creating shipment logs for outgoing parts to costumers.

o Process daily P.O.'s for company-wide transactions.

o Forecast and schedule work for shop operator.

o Conduct weekly production and team meetings.

o Verify and order materials for stock.

o Responsible for weekly inventory counts and spreadsheet reports.

o Create and update a master schedule with part due dates, operations, and

priority.

o Communicate with personnel or outside vendors via email, fax, phone or

in person on specific projects.

o Verify completion of operations and certification process of parts,

materials, and paperwork.

o Train and correspond with personnel on various processes, procedures,

and Q.A. guidelines.

Caltech, Pasadena, CA January

2009 - February 2012

Guest Relations Coordinator

o Manage Hotel guest phone reservations. Check in and out, review in-house

registered guest and confirm dining and hotel reservations.

o Process billing charges and payments to customer's accounts.

o Manage all personal and private documents, daily spreadsheet of in house

wakeup call request list.

o Responsible for greeting and directing guest to daily events and

conferences both on and off campus.

o Utilize infinity hotel and dining programs on a daily basis.

o Communicate with personnel or outside vendors via email, fax, and phone

or in person on specific projects.

o Manage inventory of supplies and troubleshoot discrepancies.

o Responsible for creating files for each guest and maintain filing

documents.

o Process daily audits of department transactions.

Jet Propulsion Laboratories (JPL), La Canada, CA

May 2007 - August 2008

Inventory Management/Store Keeper

o Responsible for receiving and handling all flight hardware, part

numbers, serial numbers and date codes, confirm material is verified and

matched with the vendor purchase order receipt and documented into an

inventory database program "Oracle" to provide tracking and location

data.

o Coordinate transferring all overflow stock from immediate stock area

into a back up storage area pending further availability.

o Complete and confirm part orders from various customers on lab charged

to the customer's project and task numbers documented into Oracle's

database and daily job log on excel spreadsheet to confirm the status.

o Process and document all job orders into oracle, excel, and hard copy

documents.

o Responsible for trouble shooting missing parts, discrepancies of

quantities, or any customer inquiries.

o Manage inventory of stock, supplies and materials.

o Assist in organizing and conducting weekly group meetings on PowerPoint

to document current projects, upcoming projects, accomplishments, and

questions.

Skills

o SAP

o Proficient in Windows XP/VISTA

o Microsoft Office

o Oracle

o Uniform

o Zillow

o Imaging System

o MRMLS

o Vantage

o Netox

o Infinity

o Arrival and Accent

o Vantage 8.1

o QuickBooks

o Quickbase

o Vortex 2.5

o Google docs

o Sharepoint

o Site Handler



Contact this candidate