Customer Service Sales
Resume:
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OBJECTIVE
PERSONAL DATA
Address : **-* ****** **. **** City
Birthdate : December 16, 1978
Age : 36 years old
Telephone : 092******** / 091******** / 032*******
Email Add : **************@*****.***
Skype Id : desireeparawan
Parents : Mr. And Mrs. Heracio Parawan Jr.
Languages and dialects spoken: English, Tagalog and Cebuano
WORK EXPERIENCES
January 3, 2008 - Present
WIPRO BPO LTD Philippines - SENIOR GROUP LEADER -British
Telecoms
* Handles the overall Offline Billing Queue.
* Manages 80 employees where we do Offline / Offline work
type
* Overall responsibility for the Queue's success by agreeing,
implementing targets whilst ensuring company policies and
procedures are adhered to.
* Monitor the overall queue performance and activity.
* Creates projects and initiatives on how to improve critical
metrics.
April 21, 2007 - December 31, 2007
TELETECH CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE (UNITED
AIRLINES)
* Helps passengers book a flight or makes a flight
reservation
* Assists passengers when making changes to their reservation
* Makes sure to offer the lowest possible fare to suit their
needs
* Answer inquiries regarding flight status or information
* Makes sure to give the best customer satisfaction.
1 November 25, 2005 - April 18, 2007
EPLDT-PARLANCE SYSTEMS - INBOUND & OUTBOUND SALES SPECIALIST
(DISH NETWORK TV)
* Conducts sales calls to prospective customers to upgrade
their programming package.
* Answers customers inquiries in acquiring a satellite tv
service and assists customer's regarding billing issues and
other concerns.
October 17, 2001 - November 15, 2005
GOLDILOCKS CEBU - MARKETING COORDINATOR
* Develops, plans and implements store marketing activities
and other marketing related activities.
* Conducts sales call to potential customers within the
retail trading area.
* Develops and recommends locals store marketing activities.
February 7, 1999 - October 4, 2001
ISLACOM OPERATOR SERVICES - TEAM LEADER
* Handles incoming Domestic Long distance calls to all Islacom
Telephone subscribers.
* Answers calls promptly, accurately and professionally and
following the standards of call handling.
* Responsible in maintaining proper conduct and behavior of the
telephone operators.
* Conducts test calls and spot checks to ensure operators
answers incoming calls promptly and accurately.
* Assists operators with problems encountered from time to
time.
1 TRAININGS AND SEMINARS ATTENDED
V Local Store Marketing Workshop
Facilitated by Coca-Cola Bottlers Phil's.
July 31 - August 2, 2007 (Metropark Hotel -Lahug Cebu)
V Marketing in Action Seminar
Conducted by PMA Cebu Chapter
April 30, 2005 (Waterfront Hotel - Lahug Cebu)
GREEN BELT TRAINING
Wipro Cebu
Conducted by Arijit Kundu
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EDUCATION
University of the Visayas
Business Management
8
9 PERSONAL REFERENCES
1. Aisha Aliganga Team Leader/Trainer 092********
2. Dave Roque EPLT Parlance Supervisor
3. Madelyn Montalban Online Seller 091********
DESIREE C. PARAWAN
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