Operations Manager and Support

CINDY COOMER

Weaverville, NC *****

www.linkedin.com/pub/cindy-coomer/9a/846/bab/

********@*****.*** 828-***-****

VERSATILE REGIONAL OPERATIONS MANAGER

Recognized as ambassador of change management, embracing and

facilitating operational improvements to team, while instilling positive view

of company culture and expectations

Offer impactful training and implementation of new processes, streamlining operational procedures.

Build strong, working relationships with team and other business leaders. Deliver solid performance

with focus on tasks and planned objectives. Communicate policies and share best practices with

teams, providing effective support and development. Recognized as motivated leader with strong

organizational and prioritization abilities, ensuring deadlines achieved.

Core Skills

Operation and Control Auditing Quality Control Analysis

Training and Development Financial Resource Management

Customer Service and Satisfaction Operation Monitoring

Problem Resolution / Client Escalation Administration Management

Performance Management

PROFESSIONAL EXPERIENCE

SUNTRUST BANK INC., Asheville, NC

Regional Operations Manager (Reduction in Force) 2003 – 2014

Oversaw territory covering 22 locations in 2 different states. Facilitated operational support of

banking operations and risk management. Performed audit testing, review and evaluation of

operational controls regulatory compliance. Identified control and performance deficiencies.

Documented and reported findings and provided recommendations to remediation plan.

• Exceeded KPI goals consistently through effective staff monitoring and mentoring.

• Trained team members on new procedures and equipment through creation of presentations,

practice sessions, and driving questions, streamlining and improving client experience.

• Coached individual branches on meeting assigned targeted objectives, achieving KPI goals.

Chosen for ROM Recognition Program.

Assistant Branch Manager 2004 – 2005

Provided operations oversight; assumed leadership role for cleanup of policy and procedural

compliance. Recognized as active participant of sales team.

• Offered coaching and direction to branch employees with emphasis on superior customer service

skills, achieving sales goals, while promoting team collaboration.

Financial Service Advisor 2003 – 2004

Charged with delivering superior customer service, maintaining account records, initiating daily

telephone outreach, and improving sales effectiveness. Opened new accounts and sold banking

products and services. Promoted positive team environment, displayed enthusiasm and participated

in new campaigns and promotions.

• Met and exceeded sales goals by acquiring new business through consistent cold calling and

client referral follow-ups.

CINDY COOMER PAGE TWO

********@*****.***

WACHOVIA BANK, N.A.

Financial Center Manager, Weaverville, NC 2002 – 2003

Conducted consultative sales and cross-selling conversations to identify customers’ unique financial

needs. Established new relationships, including opening new deposit and credit accounts.

Coordinated, led, supported and participated in branch sales, services and retention efforts and

motivational programs. Supervised, coached, appraised, guided work efforts, and oversaw

development and training of branch employees. Directed and ensured sound and efficient

performance of branch sales, service, and operations. Resolved complex customer questions and

issues related to service, deposit, investment and credit products.

• Developed sales, service and retention environment, ensuring branch met or exceeded sales,

service and retention goals.

• Promoted team partnerships, improving staff morale and productivity; won 2nd place in regional

contest.

Additional Positions:

Personal Banker, Asheville, NC

Customer Service Representative, Asheville, NC

Teller Work Leader, Asheville, NC

Teller, Asheville, NC

EDUCATION

BBA, Business Administration, Montreat College, Montreat, NC

PROFESSIONAL DEVELOPMENT / CERTIFICATIONS

CCB Financial Service Advisor Certification

Certified NC Notary Public

Internal Fraud Workshop

Crucial Conversations Class and Workshop

Annual Compliance Training Courses: Anti-Money Laundering; Managing a Secure Workplace;

Aware-Information Protection; Code of Business Conduct and Ethics

AWARDS AND HONORS

ROM Recognition Program – Most Improved KPIs individual award, Q1 2013

ROM Recognition Program – Premium Performance individual award, Q3 2009

Corporations Top 100 Bankers in Sales and Production individual award, Q3, Q4 2000

Contact this candidate