Administrative Assistant
Resume:
Ilena Walerstein Garcia
Brooklyn, New York *****
***************@*****.***
Field of Preference: Office Administration/ Administrative Support
Goal-driven and versatile professional, offering unparalleled dedication to provide high-level support to ensure organizational
efficiency and productivity. Armed with extensive administrative management experience, including over 18 progressive years with
Dolby Laboratories Inc.
Results-driven and top-performing professional, offering wide-ranging experience in office operations, sales, and accounting
procedures; equipped with proven success in building high-profile relationships, generating successful strategies, and exceeding
corporate objectives.
Excellent problem-solver; recognized for the ability to determine deficiencies and potential opportunities as well as to formulate
solutions to improve competitiveness, customer service, company profitability.
Team player and intuitive; accustomed to relating with different individual at all levels and diverse cultures and backgrounds within
a highly stressful and challenging environment.
Summary of Experience
Administrative Support Office Operations
Rendered essential support to the director and vice president of east coast and Canada Film Division in accomplishing all
administrative and clerical duties
Facilitated meetings with distribution companies and arranged worldwide management meetings
Executed all aspects of building maintenance contact which involved building issues and after-hour coordination logistics
Ensured the accurate documentation of all office activities and business transactions
Administered all miscellaneous clerical duties which included answering correspondence and writing reports
Carried out multiple administrative functions for assigned accounts, including the accurate decimation of address changes
Accounting/ Financial Procedures Records Management
Exemplified keen attention to detail in prioritizing all collections and budget issues with the Accounting Department
Accomplished all accounts receivable duties, while ensuring compliance with established policies and procedures
Secured strict adherence to all financial and billing operational standards; implemented production, productivity, quality, and
customer-service standards; and identified diverse billing system improvements
Played a key role in accomplishing billing departmental objectives through assessment of billing results and evaluation of methods
Oversaw employee actions through the development and update of billing policies, procedures, methods, and guidelines
Superior Customer Services Conflict Resolution
Gathered and evaluated all relevant information to analyze the validity of complaints and to establish possible causes
Worked collaboratively with customers to ensure timely payment of invoices
Closely coordinated with customers, employees, and other professional in accommodating questions and addressing complaints
Guaranteed high-level of customer service provided to clients by identifying their needs and requests as well as attending to
inquiries and resolving complex issues
Work Chronology
Brannan Management Company - San Francisco, CA
Office Administrator Feb 2014–May 2014
Office Team - Fremont, CA
Administrative Assistant - Accounts Receivables Dec 2013–Feb 2014
American Revenue Management - Oakland, CA
Administrative Assistant to Operations Manager May 2012–Jun 2013
Dolby Laboratories Inc. - New York City, NY/ San Francisco, CA
Senior Administrative Assistant Billing Supervisor Senior Billing Analyst
Education
Diploma in Medical Office Administration, President’s List, GPA: 4.0/4.0 May 2012
Heald College, Hayward, CA
Bachelor’s Degree in English
University of Albany, Albany, NY
Awards
Perfect Attendance (6 Quarters)
Secretary and Vice President Honor Society – Phi Theta Kappa
Technical Skills
Microsoft Office Suite PeopleSoft AS400/MAPICS Medical Computerized Office Systems Mac Cubs
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