Customer Service Representative

Charisse A Nembhard

*** ******** ******, ****** ** 11003

516-***-**** - **********@*****.***

Career Overview

Reliable and dedicated Customer Service Representative with 28 years experience with extensive track record

in demanding sales and account management environments. Motivated to maintain customer satisfaction and

contribute to company success.

Core Strengths

• Client service and advocacy • Computer literate - Excel; Word; PowerPoint;

• Troubleshooting and conflict resolution QuickBooks; Custom Point; SAP

• Collaboration/independence • Strong organizational and interpersonal skills

• Inventory control familiarity

• Adaptive team player

Accomplishments

Customer Service

• Researched and promptly resolved client concerns to maintain positive relationship.

Computer Data Reports

• Provided required weekly, monthly and quarterly reports listing customers on hand and projected inventory.

Customer Assistance

• Worked with company systems such as QuickBooks and diligently completed assigned tasks, working

overtime as needed.

Work Experience

Customer Service Representative

November 2012 to February 2015

DataGraphic - Hempstead, NY

• Promptly responded to general inquiries from members, staff, and clients via mail, email and fax.

• Drafted meeting reports, supplies advanced materials and executed follow-up for meetings and team

conferences.

• Made reasonable procedure exemptions to accommodate unusual customer request.

• Provided accurate and appropriate information in response to customer inquiries.

• Addressed customer service inquiries in a timely and accurate fashion.

• Maintained up-to-date records at all times.

• Ran reports and supplied data to fulfill customer report requirements.

• Worked with upper management to ensure appropriate changes were made to improve customer

satisfaction.

• Facilitated information flow between customer service, account management operations, quality assurance,

and accounts receivables/payable departments to guarantee customer service objectives were met.

Customer Service Representative 3

July 2006 to July 2012

RR Donnelly - New York, NY

• Oversee all aspects of printing operations for two high-end accounts, Barnes& Noble Incorporated and

Barnes& Noble College Booksellers.

• Utilize various resources for the achievement of goals including networking, account management and

information technology.

• Provide overall administration on a daily basis, developing a collaborative working environment, fundamental

to the success of operations.

• Facilitate diversified printing services including commercial print, labels, stationery, strip signs and in-store

forms and applications.

• Expedite special, rush order and bulk order requests.

• Oversee the production of pending work orders and ensure timely completion of assignments as per client

specifications.

• Calculate job estimates and assist clientele with choice of design, format and layout etc.

• Oversee all phases of production, follow up on work orders from inception through completion.

• Comply with rigorous timeline demands overseeing multiple assignments simultaneously.

• Maintain ongoing communication with plant platforms, printers, vendors and suppliers on a consistent basis.

• Expedite shipping requests and coordinate the deployment of deliveries to various locations throughout the

country.

• Act as liaison between printing department and clientele and respond to various inquiries and requests.

• Troubleshoot and resolve work order challenges and interface with financial services department on clients

behalf.

• Maintain inventory and interface with purchasing agents to ensure availability of print materials as per clients

request.

• Generate inventory, usage and shipment reports on a weekly basis and forward to home office for review.

• Assist clients with warehouse fulfillment requests for specific stock materials and coordinate shipment and

redistribution of goods to specific locations.

• Attend Barnes & Noble Booksellers trade shows facilitating client relations and retention of accounts.

• Answer directly to customer service manager and assist with the impromptu, time sensitive work

assignments.

• Display a professional, versatile demeanor in a diverse body of circumstances, effectively contributing to the

expedient resolution of client/company challenges.

Forms Analyst

January 1994 to July 2006

RR Donnelly - New York, NY

• Facilitated on-site account services for various companies including Morgan Stanley Dean Witter and

American International Group, executing printing directives including the creation, design, proofreading and

editing of print materials.

• Coordinated all aspects of production from inception through completion, ensuring accuracy of work orders,

availability of materials and timely shipment to specified locations.

• Work closely with legal representatives to ensure compliance of regulatory mandates.

• Assisted clients with the reproduction of obsolete and discontinued materials.

• Troubleshot and resolved order discrepancies an assisted with rush order requests.

Skills

• Account management

• Multitasking

Contact this candidate