Customer Service Human Resource
Resume:
Rhonda Starnes
***** ****** ***** ****, *********, NC 28163
Home 704-***-**** - Cell 704-***-****
******@********.**.***
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HUMAN RESOURCES GENERALIST / CUSTOMER SERVICE REPRESENTATIVE
Experience within Mental Health, Manufacturing & Wholesale Distribution
Extensive background in HR Roles and Responsibilities includes
experience in mergers, employee recruitment and retention, staff
development, benefits and compensation, HR records management,
procedures, training and development.
Demonstrated success in restructuring New Employee Orientation On-
boarding and Education; facilitate meetings, developing teambuilding
programs, and co-author various trainings for administrative support
professionals. Developed Managers Took Kit for Recruitment
Extensive background in Customer Service includes internal and external
customer service, inbound /outbound calls 100+ per day, onsite visits to
clients, sale product, take orders
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PROFESSIONAL EXPERIENCE
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CORESTAFF Services - Concord, NC
A professional staffing services company that continually updates and
upgrades
services to meet the needs of their clients.
Client Resource Specialist 03/2013 - 05/08/2015
. Visit new and existing clients to obtain new business and gather new
orders. Clients include 60% manufacturing and 40% clerical.
. On-site Recruiter for a company in Charlotte during peak seasons;
Remote Recruiting for companies in SC, GA, OK and NJ.
. Recruit, interview, supervise, train and coach associates to meet
client specific needs.
. Hire, counsel and terminate associates.
. Responsible for selecting and referring top talent for business
clients; skill market associates.
. Manage all aspects of new hire orientation ensuring accuracy in
documentation of all I-9, federal and state forms.
. Complete safety walkthrough for new and existing clients; file and
investigate Workers Compensation Claims.
. Received a Go Green Award and obtained a direct hire within the first
6 months.
Cardinal Innovations - Kannapolis, NC
Cardinal Innovations is North Carolina's largest Managed Care Organization
(MCO) focused on managed care plans and information technology solutions
for Medicaid and State-funded behavioral health, substance abuse and
intellectual/developmental disabilities services.
Recruitment/HR Generalist, 03/2007 - 01/17/2013
. Serve as a consultant to management in the staffing and on-boarding of
staff during recent mergers.
. Partner with management in several counties throughout North Carolina
to develop collaborative partners and positive employee relations.
. Work with managers in all aspects of recruitment (from creating a
vacancy profile, posting positions, prescreen resumes/applicants for
both Exempt and Non-Exempt positions, coordinating interview schedules
with Hiring Managers, interview panel and applicants, writing
behavioral based questions for interviews, etc.).
. Write Offer Letters and assist with determining appropriate salaries.
. Utilize Ceridian Recruitment to manage applicant activity.
. Determine appropriate venue for positions.
. Coordinate pre-employment screening including Background Checks and
Drug Screening.
. Maintain I-9 files in compliance with federal regulations.
. Coordinate temporary staffing based on desired skills and needs.
. First level of contact for employees with questions regarding HR
related matters (benefits, medical, dental, 401k, recruitment, Workers
Comp, FMLA and etc.)
. New Employee Orientation On-boarding and Education for company-wide
involvement to produce a better outcome for new hires.
. Provide coaching and training for managers based on company policies
and procedures and employment law.
. Design and facilitate manager and employee training sessions.
. Assist Managers with performance management and dismissal matters
. Fostered a teamwork/open-door environment conducive to positive
dialogue across the organization.
. "Shadowed" and interviewed employees to gain specific insights about
roles and responsibilities.
. Implemented Employee Recognition Program.
. Assist with the coordination of company picnics, health fairs,
luncheons, holiday parties and all staff meetings.
. Extensive travel and training of new hires and managers.
. Received recognition at the ELT (Executive Leadership Team) Meeting
for recruitment skills.
CORESTAFF Services - Concord, NC
A professional staffing services company that continually updates and
upgrades
services to meet the needs of their clients.
Senior Staffing Specialist 02/2004 - 03/2007
. Recruited, screened, interviewed, and performed reference checks,
evaluated test results, hire, and counsel and terminate associates.
. Responsible for selecting and referring top talent for business
clients; the best associate for several clients staffing needs 40%
clerical and 60% industrial.
. Managed all aspects of new hire orientation ensuring accuracy all I-9,
federal and state forms.
. Supervised, trained and coached associates to meet client specific
needs.
. Conducted and reviewed drug screening and criminal background checks.
. Data entry, Monthly file audits, Projects and Project Management and
other Administrative Duties.
. File Workers Comp Claims with Corporate Office.
. Enter information to process Payroll. Reviewed, approved payroll.
. Received awards back to back in September and October of 2006 for
Outstanding Customer Service.
. Received 2006 Carolina Region Staffing Specialist of the Year Award
Dan Barrett for Governor Committee, Advance, NC
Gubernatorial candidate running for Governor
.
Public Relations 8/2003 - 02/2004
. Assist in coordinating visits to newspapers, radio, television
stations and fundraisers in all counties of North Carolina.
. Made appointments and reservations keeping a time log to assure
candidate would be on time for scheduled events.
Shogren Hosiery Manufacturing, Concord, NC
Quality hosiery for ladies, children and infants
Human Resource Assistant III and Safety Director 04/1998 - 08/2003
. Provided support to the Director of Human Resource, which included
recruitment and interviews to fill vacant positions. Assisted with the
revision of Job Descriptions.
. Conducted new employment orientation to foster a positive attitude
toward company goals, held meetings to update all employees on new
policies and procedures, assisted employees with questions regarding
Medical, Dental and Life Insurance, called insurance companies as
needed if associate had questions or concerns before or after medical
procedures.
. Assisted with personal and confidential information such as new hires,
promotions, transfers and terminations. Investigate accidents and
prepared reports for the insurance carrier.
. Director of the Safety and Housekeeping Team, held monthly meetings
and monthly safety and housekeeping audits in each department and
plant to reduce hazards in the work place.
. Coordinated bi-monthly News Letters, National Safety Month Events,
yearly service Awards, Employee Appreciation Week, dinners and company
picnics with a wide degree of creativity.
. Received NCDOL Certificate of Safety Achievement 2002 Silver Award for
substantial reduction of injuries and illnesses and the promotion of
safer working conditions.
. Implemented GED Program.
. Received the Eddie Award for substantial cost reduction for an
industrial project.
Allison Erwin Company, Charlotte, NC
Wholesale Distribution Company for electronics, furniture and yard products
Customer Service and Sales 06/1986 - 04/1998
. Responsible for the sales for electronics for North and South
Carolina.
. Managed a high-volume of phone calls
. Workload within a deadline-driven environment.
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EDUCATION & CERTIFICATIONS
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Northwest Cabarrus High School
RCCC, Concord, NC - MS Word, Excel & PowerPoint
Stanly Community College, Albemarle, NC - Human Resource Management,
Employment Law, Training and Development, and Performance Management
RCCC, Concord, NC - Image, Attitude and Professionalism
NFRW, Alexandria, VA - Campaign Management School
RCCC, Salisbury, NC - PHR - Professional Human Resource (Class Only)
The Herman Group - Employee Retention Specialist Certificate Program
TEA (The Employers Association) - Complete ongoing training in the areas of
Human Resources Management compensation and benefits, employee and labor
relations, leaves of absence, workers' compensation, Employee Selection and
Interviewing, Communication & Development and workplace safety/security.
Computer Skills:
. HRIS applications (Ceridian Recruitment, Ceridian HR Payroll, Ceridian
Time and Attendance, Success Factors, AOD, Dynamics Payroll )
. MS Office (Word, Excel, PowerPoint, Outlook)
Professional References
1. Mike Waite, NARI Charlotte/Owner of Maximum Adventures (704) 254-
1134
(25 Years)
2. Debra Stewart, Facility Operations Manager, PBH/Cardinal
Innovations 704-***-**** (25 Years)
3. Anna Hudson, Regional Director, CORESTAFF Services 704-***-****
(11 Years)
4. Julia Ryan, Office Manager, CORESTAFF Services 704-***-**** (12
Years)
5. Ada Watson-White, HR Director, PBH/Cardinal Innovations (704) 517-
4027 (10 Years)
6. Cindy Wickline, Staff Development Trainer, PBH/Cardinal Innovations
(8 Years)
7. Lori Woods, Office Manager, Shogren Hosiery 704-***-****. (20
Years)
Contact this candidate