Customer Service Sales

Juliana Choong

E: ********@***.** M: 226-***-****

www.linkedin.com/in/julianachoong

University of Western Ontario, London, ON Class of 2015

• Bachelor’s degree in Business Management and Organizational Studies (MOS)

Honours Specialization in Consumer Behavior

• Relevant courses: Integrated Marketing Communications, e-Commerce Strategy, Marketing Research,

Strategic Management, Consumer Behavior, Marketing, Operations, Finance, Accounting and Business

Analysis, Strategic Human Resource Management, Organizational Behavior, Business Law, Industrial

and Organizational Psychology, Advertising and Society

• Asset skills: Microsoft Word, Excel and PowerPoint; Statistical Packages for the Social Sciences

(SPSS)

Work Experience:

Retail Engagement Marketer August 2014 - present

Brand Momentum Inc., Mississauga, Ontario

• Engaged consumers with compelling content and experiential marketing

• Showcasing and selling promoted products one-on-one using effective sales tactics

• Excellent rapport with site managers and works well in a team environment

• Ability to multitask between attending to customers, maintaining brand standards and have a positive

attitude at all times

Promotional Sales Representative June – August 2014

Endo Networks Inc., Oakville, Ontario

• Ability to fully understand and execute clients’ demands on how to ideally present and promote their new

products and/or services to the general public for the first time

• Showcasing and selling promoted products one-on-one using effective sales tactics

• Utilized promotional marketing strategies at various events and locations within the GTA

• Excellent rapport with site managers and works well in a team environment

Music Festival Bar Server June – August 2014

The Butler Did It, Toronto, Ontario

• Working in a lively and vibrant environment with face-to-face interactions with all patrons

• Fulfilling multiple drink orders at once in accordance with the festival’s specifications whilst providing

suggestions when requested

• Ability to serve patrons and simultaneously updating product inventory to prevent stock outs and

changing drink menu items and prices as and when required

• Consistently adhering to known business standards for serving beverages

FroYo Specialist October 2013 – April 2014

Chil Frozen Yogurt Bar, London, Ontario

• Maintain knowledge of products and provide recommendations for brand improvement

• Drive sales and increase brand awareness by engaging customers

• Create positive, lasting impressions with customers through face-to-face interactions

• Maintain a clean workplace environment, and facilitate visibility of brand through appropriate display

Special Events Team Member and Brand Ambassador June – September 2013

Tim Hortons, Oakville, Ontario

• Maintain knowledge of products and provide recommendations for brand improvement

• Drive sales and increase brand awareness by engaging customers at various events within the GTA

• Work in a dynamic, fast-paced environment to product, package and serve product, while upholding high

quality food standards and providing optimal level of customer service

• Maintain neat, clean and safe workplace environment, and facilitate visibility of brand through appropriate

display

Volunteer Experience:

Student volunteer (October 2012 – April 2013) at Chelsey Park Retirement

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Community volunteer at St. Joseph’s Hospitality Center preparing and distributing food

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