Manager Management

*** ********* **.

Munroe Falls, Oh

Diana Miller

www.linkedin/in/dianamillercjc

Home Phone: 330-***-****

E-mail: *******@****************.***

PROFESSIONAL SUMMARY

. Results-driven nonprofit professional with 15+ years of experience in

social services. Proven ability to provide cross-functional team

leadership driving performance, program improvement, and quality

initiatives, while simultaneously leading external initiatives to

reverse community apathy.

. Proactive, visionary business leader known for ability to win fiercely

loyal community support, develop key coalitions, and build crucial

relationships with a shared sense of purpose.

. Nationally recognized for developing the Community Job Club. Deeply

committed to improving the lives of men and women in transition or

those who want more out of their careers.

. History of success in turnaround operations - praised by executives

and board members for rightsizing programs, elevating morale, and

overcoming negative community opinions and adversarial relations with

regulatory agencies.

SUMMARY OF QUALIFICATION

- Executive Leadership & Supervision

- Program Development & Implementation

- Advocacy & Public Policy

- Board Relations

- Licensing & Regulatory Agency Compliance

- Strategic Planning

- P&L Enhancement

- Staff Development & Training

- Coalition Building

- Turnaround Operations/Change Management

CAREER HIGHLIGHTS

TEAM LEADER/SENIOR CAREER CONSULTANT, Ricklin-Echikson Associates, Inc.

(2011 - present)

As an industry leader in providing global transition assistance and career

management services to corporations and individuals in 50 countries.

. Contribute to corporate goals that include, customer satisfaction rating,

building the business, retaining client companies, hiring the most

qualified consultants, retaining consultants, succession planning,

promoting REA's name in the industry.

. Communicate with consultants by phone on at least a monthly basis once

they are out of extended training. Address billing issues, review

consultant invoices, discuss problem situations with consultants prior to

submitting invoices. Ensure consultants are aware of managing the

client's expectation and conducting periodic checkpoints during the

delivery of services.

. Ongoing communication with managers concerning consultants, their volume

of clients and performance.

. Participate in professional development events and activities such as

attending the meetings of professional associations, networking with

colleagues, attending workshops and reading articles, newsletters and

books in the field.

. Maintain a caseload of clients and provide acclimation assistance and

career services for both domestic and international clients relocating to

Ohio, Pennsylvania and other states in the US.

FOUNDER, DIRECTOR, Community Job Club, Inc. (2010 - present)

The Community Job Club (CJC) is non- sectarian and is open to anyone in the

Greater Stow and surrounding communities. CJC aspires to give our members

every competitive advantage in finding employment in the still challenging

job market in Northeast Ohio.

. Started from scratch and have become nationally recognized by the

Department of Labor and other community leaders as a top job club in

providing top notch job search assistance to members.

. Provide full range of career management services for professionals of

all levels including individual career coaching, resume updates,

interview coaching and state-of-the-art job search techniques.

. Organize job seeker conferences in Northeast Ohio to support people in

transition to provide hope, motivation and resources for a successful

job search.

Diana Miller

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ADDITIONAL EXPERIENCE

COMMUNITY COORDINATOR, Family & Community Services, Kent, OH (2009 - 2011)

(6 bed, House for Chemically Dependent Males in need of clean and sober

housing).

. Developed program rules and guidelines in compliance with the Ohio

Department of Alcohol and Drug Abuse Services.

. Supervised day-to-day housing issues to ensure clients were in

compliance with house rules and expectations.

. Provided and developed case management plans for residents and assisted

in appropriate referrals to other needed services that include mental

health issues, vocational training, clothing and other necessary support

needed to maintain sobriety.

. Supervised case manager assistant; consulted with probation officers and

other professionals involved in client's case.

CAREER MARKETING CONSULTANT, RL Stevens & Associates, Independence, OH

(2007 - 2009)

. Provided individual career marketing strategies for entry-level to

executive level clients. Assisted clients in securing the most

stimulating and financially rewarding position possible, establishing a

career path leading to continued financial success and career

fulfillment.

. Conducted series of interviews, reviewed personal assessments and

profiles to formulate a career focus.

. Introduced job search techniques that included evaluating the job market

in its present state; isolating, highlighting and communicating

strengths while minimizing liabilities; internet job search techniques;

interviewing and negotiating strategies.

. Assisted clients in career planning that provided a thorough evaluation

of client marketability and specific strategies to define career

direction and alternatives.

. Developed superior resumes and marketing letters tailored to career

focus, introduced marketing channels to beat the competition and

"create" jobs before organizations advertised, use employment agencies,

and help clients with retained or contingency recruiting firms.

PROGRAM MANAGER, Townhall II, Kent, OH (2002 - 2006)

Managed residential treatment center for 12 adult substance-abusing women

of child bearing age. Oversaw/maintained physical assets of program.

Key Accomplishments:

. Overhauled operations and transformed facility into an asset to the

clients being served within the first two years. Completely overturned

operational history of persistent underutilization, high vacancy rates,

poor community reputation, nonexistent referrals, and facility disrepair

by creating an in-demand program with a professional reputation that led

to long waiting lists for admission.

. Spearheaded a comprehensive redesign/overhaul of programs, services,

facilities, and staff training.

. Set up new model of non-hierarchical teams providing more autonomy - and

more individual accountability - which dramatically improved morale and

staff performance.

. Directed the physical relocation of program from two run-down houses to

one house that was recognized as a model therapeutic milieu.

. Successfully met or exceeded operating plans, reversing a negative cash

flow trend, through the judicious allocation of resources and an internal

campaign emphasizing cost-saving measures.

. Built lasting community support by recruiting and organizing volunteers

to provide fundraising and liaise with community leaders. Met or exceeded

all fundraising goals.

. Adeptly handled media relations and crisis communications, serving as

primary spokesperson for program.

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EDUCATION/LICENSE/CERTIFICATIONS

Bachelors in Business Management - Walsh University, Canton, Ohio

Licenses Independent Chemical Dependency Counselor, State of Ohio #954366

Certified Life Coach

Contact this candidate