Customer Service Assistant
Resume:
ALISON SMITH
**** * ******** ***, *** **-***, Las Vegas, Nevada, 89103 • 702-***-**** •
**********@*****.***
OBJECTIVE
A position where my experience can contribute to your customers' satisfaction and your
company's success.
SKILLS:
Phone Customer Service Able to handle High Stress Phones
and Environment
De-escalating Situations, and
Troubleshooting Computers, Basic Office Equipment
and Filing
Adaptability
Teller and Cash Handling Experience
WORK EXPERIENCE:
c3connect/Humana medicare October 2014 - October 2015
Customer Care Specialist
to answer inbound calls relating to a members Humana Medicare plan, including
billing, eligibility, enrollment and pharmaceutical questions
Telus International/ Netflix Campaign May 2012 - January 2012
CSR
To answer inbound calls relating to travel and tourism, booked both Las Vegas
Hotel, Resort, and Show Reservations, using a variety of company owned Web sites
TripRes.com September 2011 - September 2011
Sales, Customer Service
to Take, and Sell Tourist Souvenir photos
Cashman Photo Enterprises, Inc. June 2007 - March 2007
Foreclosure Assistant
To assist the Foreclosure Agent in maintaining files, creatin and preparing
spreadsheets and logs of pending Timeshare Foreclosures, Searched Titles and did
Research for Special Projects
Accountemps/ Sunderland Corp December 2006 - July 2006
Receptionist, Escrow Assistant
Receptionist duties, maintain office upkeep and supplies, also Opened and
Processed new Escrow Files
Financial Title Company April 2006 - April 2006
Receptionist, Processor, and Opener/Closer
To answer all incoming calls and direct those calls to appropriate party, Scheduling,
Maintaining Front Office, Order and maintain supplies, Process and Clear
Preliminary Title Reports and maintain all open Escrow Files, Provide Customer
Service and to Open and Close out all Office Files by cutting checks, Ordering Wire
Transfers and sending out all Closing Paperwork to all Parties involved in the
Escrow.
Old Republic Title Insurance company March 2005 - April 2006
Receptionist, Escrow Assistant, Opener/Closer
Acted as Receptionist, in one of the Branches, an Assistant, clearing title prelims,
maintain open files, Customer service, and was the Escrow Opener and Closer for a
different branch office, opened all new Escrows, and once closed btw Escrow
Officer, I m as de all Closing packages, cut checks, ordered wires for payoffs and
closed out file and filed away, also acted as backup Receptionist and Assistant
when needed.
ACADEMIC CERTIFICATIONS & EDUCATION:
Freshman, Liberal Arts, 1977
San Bernardino Valley College
Diploma, General Education,
San Gorgonio High School
Humana Medicare CSR, 2014
Certified in Billing and Enrollment, medicare eligibility, and Pharmacy issues
REFERENCES:
Beth Cary Lynda Turner Ryan Henry
Wilson Title/Holiday Unemployed- Telus - Jawbone
Inn Vacation Sales Disability Campaign
Escrow/Title N/A CSR
Manager 509-***-**** 702-***-****
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