Customer Service Assistant

YOLANDA WILLIAMS

• Houston, Texas ***** • 409-***-**** • *************@*******.***

**** ********* ****

Profile

A driven professional with 6+ years of experience with a motivation to maintain customer satisfaction and contribute to

company success! Proficient in a wide range of computer applications. Solid bookkeeping skills, excellent scheduling

skills and a strong background in customer relations. A proven record of efficiency in establishing, organizing and

managing office procedures. An independent worker recognized for a proactive approach to problem-solving. Proven

experience in a demanding work environment dealing successfully with competing needs and different challenges.

Core Competencies & Expertise

Customer Service • Planning & Scheduling

•

• Time Management

Organizational Skills

•

• Problem Solving

• Team Motivation

• Interpersonal & Communication Skills

• Conflict Resolution

• Training Development

• Efficiency Improvements

Professional Experience

Executive Assistant 04/2012 - Present

Compassion Worship Center Rosenberg, Texas

• Managing the day-to-day operations of the office

• Organize and maintain files and records

• Arrange and organize meetings and appointments

• Completes projects and special assignments by establishing objectives; determining priorities;

managing time; gaining cooperation of others; monitoring progress; problem-solving; making

adjustments to plans

• Successfully completes critical aspects of deliverables with a hands-on approach, including

development of letters, memos, personal correspondence, and other tasks

• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on

projects to successful completion, often with deadline pressures

• Make travel and guest arrangements

• Screen telephones and direct calls to appropriate staff members

• Act as liaison between departments to facilitate communication at the executive level

• Working in a professional environment

Membership Services Assistant 03/2006-04/2012

New Light Church Beaumont, Texas

• Prepared and emailed notices of the new Member Orientation to new applicants as necessary.

• Processed applications for membership, maintaining list of new applicants required to complete the

New Member Orientation.

• Answer and resolved member questions and concerns

• Attended membership meetings, special programs and events

• Prepared new member certificates, packets

• Typed correspondence and maintain a filing system related to membership records

Mail Clerk 05/1978-04/2011

U.S. Postal Service Beaumont, Texas

• Sorted and collated mail

• Placed mail in proper buckets for distribution

• Date stamped all incoming mail

• Received outgoing mail and apply correct postage.

• Arranged for pickup of outgoing mail

• Stamped mail with postage meters

• Weighed mail to determine correct postage.

• Recorded registered mail

• Stocked copy rooms and printing devices

• Ensured office was adequately stocked with mail supplies

• Used fax and scanning machines.

• Checked mail for contraband

Other Professional/Operational Experience

• Microsoft Word, PowerPoint, Excel

• Microsoft Outlook

Education & Training

• Lamar University (1979) Beaumont,

TX

•

French High School (Diploma, 1978) Beaumont,

TX

Certifications/Awards

• Altrusa Award (Outstanding Community Service)

• Texas Volunteer of the Year Award for Court Appointed Special Advocate

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