Manager IT

David D. Derrick

http://www.linkedin.com/in/davidderrick

Galveston, TX 77554 . 214-***-**** . **************@*****.***

IT Manager

Telecommunications. Systems Installation . Expense Control Implementation

Customer Service . PBX Project Management . Research . Start-Up Operations

. Systems Analyst and IT Manager with in-depth experience in planning,

coordinating and executing onsite telecommunications field engineering

projects.

. Proven ability to enhance systems performance, monitor and

troubleshoot network systems.

. Skilled in customer relations and expense control.

. Demonstrated proficiency with voicemail systems, T1 circuits, fiber

and help desk implementation.

. Managed corporate Avaya PBX, Octel voicemail, cell phones, pagers and

Blackberries.

Technical and Software Skills

Networking: CallManager (UCCM), CCNA Networking, UCP, Unity, Cisco

switches & routers, racking, cabling

Platforms: Blackberry Enterprise Server

Language: Basic UNIX

Systems: Octel 250/350 voicemail, ACD, Vectoring, VDNs, IVR, Definity G3

v9.0 Administrator, InteCom S/80 & E, Audix voicemail, OCS (Lync as a

user), TMIC

Software: Microsoft Office Word, Excel, Visio, SharePoint, SAP, Tango

ComCare, AT&T Business Direct, eFaxing, Microcall

Training: Definity Basic Administrator Course

Professional Experience

UTMB (University of Texas Medical Branch)

September 2014 - Present

Galveston, TX

Contract Project Coordinator

. Provides project management oversight for all phases of projects

. Coordinating team members

. Coordinating the technical development and design

. Developing and implementing new strategies

. Collaborating with partners ensuring work is progressing according to the

project schedule/budget

. Prepare status reports

. Maintain document control, database management via SharePoint

. Coordinate the ordering of Telco services for clients' customers

. Assist in maintaining billing accuracy in the Telecom billing system

. Track and maintain inventory data base

. Prepare dust containment and ceiling permits for projects

. Prepare quotes for projects

Tyron Clear View Group, Hutto, TX March

2014 - September 2014

Contract Telecom Auditor

. Audit telecom invoices for companies to find billing errors and suggest

changes for savings.

. Assist companies in negotiating reduced prices and refunds for

overcharges.

Hewlett Packard, Austin, TX Jan. 2010 -

March 2013

Telecom Expense Management III (Telecom Invoice Auditor)

. Received and audited telecom invoices from companies throughout the U.S.

and abroad.

. When no errors were found, validated and approved invoices for payment.

. Disputed with vendor invoices that had overcharges and errors.

. Resolved customer issues with billing errors and helped restore service.

Achievement

> Found $1.5 million in incorrect billing of telecom invoices.

Winn Dixie Stores, Inc., Jacksonville, FL March

2006 - Dec. 2009

Telecommunications Supervisor

. Supervised five employees and oversaw Avaya PBX, IVR, cell phones,

Blackberries and pagers for 526 stores, four distribution centers and

headquarters office.

. Oversaw invoicing for all cell phones, wireless cards, pagers, telecom

invoices and vendor work.

. Used project manager skills to oversee upgrading stores'

telecommunications systems. Coordinated projects with third-party vendors

that installed new equipment and managed a $2 million budget for 526

stories.

. Assisted with contract renegotiations for third-party vendors, PBX

maintenance, cell phones and pagers.

. Oversaw removing telecom equipment when 10 low-performing stores were

closed.

. Identified and implemented cost-cutting measures at each location without

decreasing productivity.

. Taught two employees how to maintain the Avaya PBX at the four

distribution centers.

. Assisted management with reviewing, meeting with and selecting the best

VoIP vendor.

. Standardized stores' voice solutions, which included the number of lines

and Lucent KSU.

. Changed billing system by charging each department for IT services, which

helped departments track spending and adhere to budgets.

Achievements

> Assisted the IT Manager in setting up the first telecommunications

department and created a centralized system for all stores, distribution

centers and headquarters office. Developed a help desk to address all IT

issues and voice services.

> Saved Winn Dixie more than $675,000 annually by skillfully negotiating

contracts and maximizing resources.

Contract Technician 2002 -

2006

SBC at Dow Chemical, Freeport, TX 2005 - 2006

. Provided troubleshooting for voice problems on PBX at Dow Chemical.

. Assisted with moves, service additions and service changes.

Certified Communications, Richardson, TX 2002 - 2005

. While working onsite at various companies, installed, terminated, tested

and troubleshot voice and data cable, cat 5e and 6e. Ran and terminated

25 to 250 pair cable and fiber.

. Terminated patch panels, RJ45 connectors and jacks.

. Installed and labeled cable using a blueprint of the building.

EZ2Get.com, Dallas, TX 2000 -

2002

Telecommunications Manager

. Managed Avaya Definity PBX located at headquarters, along with ordering

and disconnecting POTs lines at 30 office locations in the U.S.

. Set up and maintained ACD (Vectors & VDNs).

. Audited and verified cell phone and all telecom invoices.

. Maintained corporate Octel voicemail system and provided backup for VOIP

troubleshooting.

. Served as a system administrator for Cisco CallManager.

Accomplishment

> Hired for the position after proving skill in installing an unfamiliar

Definity phone system. Exceeded expectations by completing the project in

12 hours, which was 36 hours earlier than the deadline.

InteCom, Inc., Dallas, TX

Field Engineer

. Installed and maintained PBX and voicemail systems onsite for Microsoft,

Northrup Grumman and Southern Methodist University.

Education

Temple Jr. College, Temple, TX

Networking +, CCNA, Project Management 2013

Texas Tech University, Lubbock, TX

Richland College, Richardson, TX

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