Sales Customer Service

Keith J Edwards

**** * ************ ** *******, MI 48206 . Home 313-***-**** . E-

Mail: ****************@*****.***

OBJECTIVE

To contribute my experiences and accomplishments in sales

and customer service. Have

supervised others, handled difficult customers and

introduced special promotion and incentive

programs. Strong communication skills and high motivation

with the ability to manage and train

others.

QUALIFICATIONS

. Manage multiple concurrent deadlines with accuracy and

attention to detail.

. Excellent leadership and team building skills.

. Extensive knowledge of various financial mortgages loans

and customer service solutions.

. Licensed Loan Officer.

. Excellent communication, listening and resolution skills.

. Proficient in providing comprehensive analysis,

presentations, reports for organizational

directions & strategies.

ACHIEVEMENTS

. Hit monthly auto sales quota goals of 35 vehicles per

month.

. Hit $20,000 club for loans closed in a month.

CAREER HIGHLIGHTS

2010 to 2013 Senior Loan Officer.

First National Bank of Layton, Farmington Hills, Michigan

. Manage & oversee multiple financial services accounts.

. Manage financial services loan officers including job

responsibilities & performance reviews.

. Provide world class client financial service

to approved Brokers, Banks and Credit Unions.

. Negotiate payment arrangements with customers who have

delinquent loans.

. Interview applicants to determine financial eligibility

for loans.

. Provide and interpreted financial information.

2008 to 2010 Loan Modification Officer

Wayne County Loan, Detroit Michigan

. Consult with clients about their current and future needs

to help them achieve their financial .

goals.

. Responsible for multiple financial services accounts.

. Build and maintain long term relationships

and partnerships with accounts.

. Monitor performance of accounts and pipeline.

. Provide load modification to clients

2004 to 2008 Loan Modification Officer

Direction Financial, Detroit, Michigan

. Consult with clients about their current and future needs

to help them achieve their financial . goals

. Responsible for multiple financial services accounts.

. Build and maintain long term relationships

and partnerships with accounts.

. Monitor performance of accounts and pipeline.

. Provide load modification to clients

Keith J Edwards

2712 W Philadelphia St Detroit, MI 48206 . Home 313-***-**** . E-

Mail: ****************@*****.***

OTHER CAREER HIGHLIGHTS

2004 to 2006 New Car Salesman

Les Stanford Chevrolet, Dearborn Michigan

. Maintained quoted of 8 auto sales per mo.

. Qualifies buyers by understanding buyer's requirements

and interests.

. Develops buyers by maintaining rapport with previous

customers

. Conduct face-to-face sales calls in order to obtain new

business.

. Processed appraisal and trade ins

. Provides sales management information by

completing reports.

. Closes sales by overcoming objections; asking for sales;

negotiating price and completing

purchase contacts.

2002 to 2004 New Car Salesman

Bob Sacks Automotive, Farmington Hills Michigan

. Maintained quoted of 15 auto sales per mo.

. Qualifies buyers by understanding buyer's requirements

and interests.

. Conduct face-to-face sales calls in order to obtain new

business.

. Processed appraisal and trade ins

. Provides sales management information by completing

reports.

. Closes sales by overcoming objections; asking for sales;

negotiating price and completing

purchase contacts.

EDUCATION

Lawton School of Business, Detroit, Michigan

Bank Telling & Finance

Certificate Awarded

Northwestern High School, Detroit, Michigan

Diploma Awarded

COMPUTER KNOWLEDGE

Proficient in Microsoft Office Platform. PowerPoint,

Excel, Word and Access.

REFERENCES

Excellent references available on request.

Contact this candidate