Office Assistant, Customer Service, Receptionist, Office Support

Janet R Daniels

** ******* ****** ****** ****, FL 33844

**********@*****.*** 863-***-**** or 863-***-****

SUMMARY

Have worked in the Customer Service Field for more than 20 years. Have worked this field in multiple

areas from Restaurant work, Insurance, Retail, Department of Defense Intern and Manufacturing.

Would like to work in the Office area in one of these fields again.

EXPERIENCE

The Source Ministries, Vero Beach, Florida 2011 - 2015

Volunteer

• Helped clients by providing services to help make being homeless less stressful. Gave clients clean

clothing, shoes, bedding, and hygiene supplies upon their request once a week and on emergency

requests. Talked to clients when they needed someone to talk to. Washed and dried towels daily.

Also washed and dried clients clothing upon their request once a week. Entered this information

daily using Excel Spreadsheets. Dealt with donors of needed supplies on a daily basis and also

dealt with donations of money occasionally.

• Helped people to feel better about themselves and helped them to project the right amount of

confidence to help themselves in multiple areas of their lives. This included but was not limited too

finding employment, attorneys, physicians and training locations.

Walmart Neighborhood Market, Tucson, Arizona 2008 - 2010

Overnight Cashier

• Provided Customer Service, Received and disbursed money, Operated a cash register, Answered

customers’ questions, Greeted customers, Maintained clean and orderly checkout area, Process

merchandise returns and exchanges, Resolved customer complaints, Balanced cash register, Sold

products or services and Priced merchandise

• Loaded and Unloaded Trucks

• Stocked Shelves

Walmart Supercenter, Haines City, Florida 2005 - 2008

Bakery Department Manager

• Decorated cakes, Answered phones, Stocked shelves, Dealt with vendors in person and over the

phone, Placed orders via computer, phone and in person, Provided customer service, Assigned

employees to specific duties, Directed and supervised employees, Inventory stock, Enforced safety,

health, and security rules, Hired, trained, and evaluated personnel, Packed bakery products

• Cake sales went up 10-15%

Waldenbooks, Buffalo, New York 2002 - 2003

Team Lead

• Provide customer service, Assign employees to specific duties, Directed and supervised

employees, Inventoried stock, Enforced safety, health, and security rules, Hired, trained, and

evaluated personnel, Ran cash register, Answered phones, Stocked shelves and backroom.

• Readers card up 20% for my team.

Manpower, Inc., Cortland, New York 1998 - 1999

Freight Claim Examiner

• Approved or denied claims sent to me by customers. Contacted trucking companies to verify

delivery. Researched contract information.

• Saved the company over $500,000 in claims during a six month period.

Janet R Daniels, 863-***-**** or 863-***-****, **********@*****.*** Page 2

EDUCATION

Pima Community College, Tucson, Arizona 1996

Office Technologies Certificate

Pima County Adult Education Center, Tucson, Arizona 1991

General Education Diploma

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