Manager

Racheal J. Wallace

**** ****** **.

North Las Vegas, NV 89030

*******.*********@*****.*** - 408-***-****

Objective: To obtain a long term position with a company where I can

utilize my best skills in a friendly job environment as a team player.

WORK EXPERIENCE

Call Center Customer Service Rep Going Green Solar - Phoenix, AZ -

September2014 to November 2014

Responsibilities : I made out bound calls to clients that were interested

in solar panels. We would set the appointments for the technicians to come

and assess the home and options for the customer to have. Accomplishments:

I was able to set good appointments, made commission, and was a great

worker. Skills Used great communication skills, quick learner, responsible,

reliable, and was a great leader.

Customer Service and Sales Representative Arizona State Fair - Phoenix, AZ

- October 2014 to November 2014

Responsibilities : I was responsible for the concert department. I took

tickets and seated the parties for the show. I also assisted the disabled.

I was also responsible for the ticket booth on the grounds, while working

the ticket booth this consisted of giving breaks to the employees. Where

ever I was needed basically handled that specific requirement.

Accomplishments : I had a great opportunity to be around people and

assisted many to make it a great experience for them at the state fair.

Skills Used great communication skills, aware of all departments to assist

the customers, prompt and on time for my assigned shift. I even worked on

days not scheduled to be of extra help when it was needed. I always

conducted myself as a leader to set examples for those who needed help. I

am also a quick learner and on top of my job so things ran smooth and

professional at all times.

Caregiver/Med Aide Clover Leaf Care - San Jose, CA - May 2014 to August

2014

Responsibilities: I had three clients that I visited throughout the week. I

was responsible for giving baths and showers. Medication was also required.

I also gave insulin when their sugar was too high. I took the clients

shopping. I also took them to the doctors. We had daily exercise routines

that we did to keep them healthy. Lastly I also prepared meals for them and

made sure they were eating properly. Accomplishments: I received great

recognition for my good work. I met all requirements and did my job the

best I knew how. Skills Used Communication, on time always for my assigned

shift. I was quick and on top of my job always.

Manager In Touch - Los Gatos, CA - September 2009 to October 2011

Responsibilities: I was responsible for running a call center for

Insurance Agents. We set appointments for the agents to ensure great

customer service and better connection for both the agent and the customer.

I did quality assurance to ensure calls were being handled properly and

everyone was doing their jobs. Once a week I would pull every caller for a

review and go over their calls. I hired and fired many. I conducted many

trainings. I was responsible for 55 callers at a time. So with that I also

scheduled many for both part time and full time employees.

Accomplishments: I met all quotas and requirements for my position. I was

a hard worker and did the best I could for the company. Skills Used

management skills, communication skills, prompt and on time always. Hard

worker all the time and always on time with what I needed to have done each

day.

EDUCATION

CPT-1 in Phlebotomy/ Institute for Business and Technology - Santa Clara,

CA 2007 to 2008

Allan Hancock College-Santa Maria, CA 2000 to 2002 Prerequisites for A.A

Santa Maria High School - Santa Maria, CA 1996 to 2000 General Education

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