Customer Service Representative

Roslyn Cole

**** ********* ****

Las Vegas, NV - Nevada United States 89107

702-***-****

************@*****.***

OBJECTIVE

I am seeking a position that I can use my expertise and expand my knowledge.

WORK EXPERIENCE

Treasure Island, Las Vegas, NV 10/2013 - 01/2015

Slot Ambassador

Provide excellent customer service to all guests, Solely responsible for all monies / chips

associated with all transactions and repays Treasure Island for all shortages, Responsible for

operating ticket issuing / cashing equipment and for issuing and cashing wagering

tickets, Perform all duties deemed necessary for the success of the department,

Santa Fe Station, Las Vegas, NV 11/2011 - 10/2013

Guest Service Ambassador-Slots

Responsible for Slot floor operation. Safeguards assets of the Company. Accountable for

slot booth or slot bank. Substitutes in other Slot department positions. Communicates with

internal and external guests.

University Medical Center, Las Vegas, NV 03/2008 - 11/2011

Information Security Operator

An emergency position. AS400 and Nortel system to dispatch calls for Flight for life to

hospital destination. Processing and completing accurate detailed documentation for

emergency codesAnswering calls and directing to requested department or person.

Contacting doctors on call for emergencies.

Caesars Palace, Las Vegas, NV 05/2003 - 12/2007

Assistant Telecom and Guest Service Manager

Supervising operations in telecom and Guest Services. Ensuring each V.I.P. guest arrives

and receives service according to casino game play status. Employee scheduling and shift

placement. Counseling and separations including unemployment hearings.

SKILLS

Customer Service

Cash Handling

Mulitiline Telephone

Call Center

Data Entry

Operate a console and all peripheral equipment

Dispatching

Make decisions under stressful conditions

Contact this candidate