Manager Service

Qualifications

Highly talented and experienced manager with more than 20 years of

experience in leading administrative departments and developing

organizational strategy seeks a career path with a growing company that

will utilize my skills and experience and benefit from my extensive

background across multiple industries.

Experience

Operations Data Analyst, AdvantEdge Health Solutions April 2012 -

December 2012 Falmouth, Maine

. Responsible for compiling and creating financial, operational, and

specialized production reports.

. Create graphs, charts and power point visuals of specific data for

management and clients on a weekly or monthly basis.

. Create, analyze and chart specific reporting requests from clients and

management and meet deadline requirements for requested or rush reports.

. Liaison with management and staff to create team building exercises and

events to promote company morale.

. Attend and participate in weekly management meetings, brainstorming

sessions and client retention reviews.

. Responsible for training with staff on billing and AR procedures to

maintain industry knowledge and ability to perform data entry tasks when

necessary.

Administrative Manager, Modern Pest Services June 1999 - August 2011

Brunswick, Maine

. Responsible for supervising entire Administrative department, reporting

directly to the Co-President, CFO.

. Oversee all administrative operations company wide, working with Service

Center General Managers to maintain uniformity in all administrative

tasks performed by Service Center personnel.

. Responsible for monthly financial reports detailing growth, profit and

loss, Accounts Receivables and commissions

. Responsible for hiring, training and supervising all administrative

staff.

. Work directly with CFO, COO, Operations Manager and Technical Manager on

all aspects of improving company growth, profit, training, etc.

. Responsible for all aspects of Accounts Receivables, including billing,

collections, and special clients.

. Responsible for training General Managers, Service Managers and service

personnel on industry specific software and reporting modules.

. Responsible for all aspects of financial data entry, including production

and payments received in the mail, by credit card or EFT, and by service

personnel.

. Responsible for efficiently routing all residential service stops

monthly.

. Responsible for conducting Admin team meetings as well as attending

Service Center meetings for follow up training.

Office Manager, Audiology Associates June 1996 - April 1999

Brunswick, Maine

. Operate office equipment such as voice mail messaging systems, and use

word processing, spreadsheet, and other software applications to prepare

reports, invoices, financial statements, letters, case histories and

medical records.

. Transmit correspondence and medical records by mail, e-mail, or fax.

. Schedule and confirm patient diagnostic appointments, surgeries and

medical consultations.

. Compile and record medical charts, reports, and correspondence.

. Perform bookkeeping duties, such as credits and collections, preparing

and sending financial statements and bills, and keeping financial

records.

. Complete insurance and other claim forms.

. Maintain medical records, technical library and correspondence files.

. Interview patients to complete documents, case histories, and forms such

as intake and insurance forms.

Reservations Manager, Embassy Suites Hotel June 1993 - April 1996

Portland, Maine

. Manage reservations office - supervising staff of 4 reservationists.

. Supervise the processing of incoming phone calls to ensure all

reservationists follow procedures for courteous and professional service.

. Oversee daily reservations to ensure proper posting and coding, and that

minimum stay requirements are met.

. Track occupancy and advance reservations, lower / raise rates and minimum

stay requirements as necessary

. Create group blocks, assist with deposits and final billing, and respond

to inquiries

. Check reservations activities, assist with refund processing and ensure

proper posting of folios

. Set up regular training sessions and create a detailed training manual

. Establish departmental administrative guidelines and administer staffing

and scheduling.

Education

University of Maine May 1986

English

Skills

. Over 12 years management experience with zero turnover percentage in the

last 5 years.

. Proficient in Microsoft Excel for financial modeling and analysis.

. Proficient in all aspects of Accounts Receivables, Accounts Payables, and

Collections.

. Expert in pest management industry specific software, PestPac.

. Exceptional management, team building and people skills.

. Highly skilled in Microsoft Office, including Word, Excel, PowerPoint and

Outlook.

Contact this candidate