Customer Service Rep

CasSandra Ann Lujan

**** ** ***** **.

Corpus Christi TX, 78418 Cell 210-***-****

Objective: Seeking a challenging position that allows exploration in the competitive banking

industry and utilizing my skills and abilities that offers professional growth while being

resourceful, innovative, and flexible with my strong analytical and interpersonal skills.

Employment Experience:

• December ’14- April ’15 IVG Hospital, Liason:

Maintain professionalism while conversing with customer or veterinarians on any questions or

concerns involving animal clientele. Scheduling appointments and surgery, while taking medical

question and reminder call backs. Sending and receiving mail, e-mail, fax, x-rays, and medical

records.

• October ’11- June ’14 Chase, Digital Fraud & Claims Management:

First point of contact for customer questions concerning transactions. Based on the investigation I

determine if it’s going to be a dispute, fraud or neither. Evaluate, analyze and resolve disputed

transactions while following policy and procedures. Set up proper procedures and explain next

steps customer needs to take to resolve issue. Minimize and prevent losses resulting from high

risk and fraudulent monetary and non-monetary transactions such as outgoing wires, bill

payments, vendor payment, debits, ach items and incoming credits and loan payments.

demonstrate some judgment review on performing investigations, placing deposit holds, returning

checks, restricting accounts, blocking ATM/debit cards, analyzing suspicious account activity and

properly reporting and categorizing activity that has created loss exposure.

• July ‘03-August’11 JK Jordan Temp Agency, Texas Champion Bank, First Community

Bank, Navy Army Federal Credit Union: Member service rep. / Customer service rep.

Process deposits, withdrawals, loan payments and Treasury, Tax & Loan’s payments as needed.

Process money orders, Cashier’s checks, and Traveler’s checks sales. Balance money orders.

Notify collectors on delinquent accounts. Open and Close checking and savings accounts. Process

mail and telephone transactions as necessary. File and report returned mail on accounts. Redeem

U.S. savings bonds. Type and mail out the certificate of deposit interest checks. Review and mail

earnings notices and maturity notices. Take stop payment requests. Balance and audit the vault

and ATM. Adhere to all policies, regulations, guidelines, and procedures applicable to Banking

Operations. Additional Training in Bank Secrecy Act, OFAC training and U.S. Patriot Act

guidelines for Banking.

• October’04-May’09 CCISD, Tutor, Part Time

Meet with middle school students on a weekly basis after school to give learning assistance by

helping to clarify learning problems and achieve academic success

Education

Del Mar College, Corpus Christi, TX, approximately 80 hours completed towards Banking and Finance

Degree

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