Customer High School

James Pona 732-***-**** (Cell)

*********@*****.***

Professional Summary

Successful Operations Executive with over 25 years experience in the Trucking / Transportation

Industry. Detail orientated, successfully managing a fleet of 60 tractor trailers in the Mid-Atlantic

region. Maximized Company bottom line performance through efficient operations, cost

reduction and on-time delivery.

Core Qualifications

• •

Efficient Truck Route Planning Driver Supervision

• •

Strong Customer Relationships Development of Internal Procedures

• •

Personnel Management New Business Growth

Experience

Director of Operations First Choice Logistics, Freehold, NJ 1989 – May 2013

• Directed and maintained the efficient daily operations of First Choice

• Supervised distribution activities such as planning truck routes, measuring productivity of

drivers and improving cost efficiency

• Planned for future customer demand

• Daily customer contact and issue resolution

• Audited EZ pass statements for accuracy and resolved disputed charges

• Load planning and booking, updating load status on various customer websites

• Reduced empty mileage percentages

• Provided on-time delivery service while optimizing fuel efficient truck routes

• Nurtured strong customer relationships through honesty and reliability

• Developed effective internal procedures, managed staff schedules and work assignments

• Staff interviewing, hiring, evaluation and discipline

Skills, Licenses and Personal

• Dispatch systems experience including TMW, Keypoint, and Prophecy

• New Jersey, Class A/CDL: Pass Transport, Air Brakes

• IAABO certified basketball official working at the high school varsity level

James

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