Customer Service Assistant

DIEU VU

*** **** **, *******, ** *****

**********@*****.***

Tel: 617-***-****

EDUCATION

Salem State University Salem, MA

Master of Business Administration 7/2015

GPA: 3.85/4.0

Graduate Scholarship Recipient 2013

Foreign Trade University Vietnam

Bachelor of International Business 2009

GPA: 3.43/4.0

Citigroup Scholarship recipient 2008

Young Businesspeople Association Scholarship recipient 2008

SKILLS & QUALIFICATIONS

• Proficient in using Windows Word 7, Excel and Power Point, Outlook, SPSS,

Quickbook

• Good at searching information from the Internet and other resources

• Proficient in analyzing and interpreting figures and information to get the desired

results

• Able to carry out tasks requiring organizational skills, work under pressure and time-

constraint tasks

• Able to work in details and jobs requiring high level of carefulness

• Accurate in number, good at data entry and analysis

• Communicative skills and dealing with clients

• A fast-learner, conscientious and a sharp employee, reliable co-worker

EXPERIENCE

Century Bank- Cambridge 5/2014-now

Teller& Acting Head Teller

• In charge of cash handling and customer service

• Act as a teller due to a shortage in staffs for the branch

• Handle multi-line phones and transfer calls to managers

• Perform other office tasks such as filing, data entry, mailings

• Perform head teller tasks when needed including guiding and advising subordinates in the

more complex phases of their work, controlling the work flow so that all work is processed

and forwarded on time, monitoring branch and teller cash levels daily to ensure compliance

with established limits.

Salem State University

Program Assistant 10/2012-5/2014

• Assisted professors in the Bertolon School of Business with academic and administrative

projects

• Conducted literature review, helped with grant writing, data collection, coding and analysis

• Carried out administrative and procedural tasks to assist faculty and graduate students

• In charge of calendar Management, compiling and maintaining reports

• Collected the primary survey data and used statistics software to analyze and interpret them

• Creating and updating the academic journal website for business professors

• Helped with the business professors with searching and updating the academic reports for

their teaching case studies.

Century Bank in Medford 4/2013-4/2014

Lockbox specialist

• In charge of mail opening in the Lockbox Processing Department

• Open, sort, and balance customer remittances according to bank and customer procedures

and deadlines with high speed and accuracy

• Review unprocessable returns for quality – identify reason for returning to customer and

wraps in unprocessable Return Item Notification form.

• Prepare Employee Production Report as each job is processed, tally up at end of shift and

submit to Supervisor for review/approval.

• Handle transactions with cash sent in the mails and report to the supervisor.

Simmons Residential Hall-MIT 5/2013-9/2013

Front desk assistant

• Administrative tasks to help students and parents with check- in and out procedures

• Processed incoming and outgoing mail

• Provided secretarial support performing such duties as screening phone calls, typing,

preparing work orders for repairing office equipment and other supplies to the students

• Liaison to the different departments for the urgent matters and write reports to the House

Manager after working days

Liberty Tax Service in Lynn-MA 1/2013-4/2013

Tax Preparer and Clerical Staff

• Did receptionist jobs to welcome customers, took care of the administrative jobs to make

sure the office ran smoothly especially during the peak tax season

• Prepared and advised customers on their tax returns especially in the peak season

• Organized marketing activities to market Liberty tax services to current and potential

customers

• Administered office supplies account

KPMG Vietnam

Tax Consultant 9/2009-5/2011

• Did research on international and local tax legislation to give advice to clients in different

economic sectors such as manufacturing and services

• Prepared tax compliance such as tax monthly declarations and finalization returns for

expatriate individuals and foreign invested enterprises

• Assisted in making tax report, memorandums and prepared presentations to clients

• Contacted local tax authorities on the behalf of clients for tax issues

• Participated in the preparation of annual internship program for students such as preparing

presentation content and contacting with the university representatives.

Contact this candidate