Customer Service Manager
Resume:
NAME ● Email ● (123-***-**** ● Page *
TRESA HARDY
• Jacksonville, FL 32210 • ********@*****.*** •
**** ****** **. ******** ** Apt. 63
Experienced and service oriented professional with excellent communication, supervisory, and
computer skills seeking a full-time position in the human services industry
EXPERIENCE
ECOMMERCE FULFILLMENT MAY 17, 2014 –GOODWILL
OF NORTH FLORIDA
• PULL, PACK AND SHIP MERCHANDISE PURCHASED ON SHOPGOODWILL.COM
• PULL SOLD ITEMS FOR FULLFILLMENT
• SCAN BOOKS TO BE SOLD ON AMAZON, ALIBRIS AND HALF.COM
• PROVIDE CUSTOMER INFORMATION FOR ECOMMERCE CSR
SUPERVISOR - MEALS ON WHEELS November 2006 – April 2013
NEW HANOVER COUNTY SENIOR RESOURCE CENTER Wilmington, NC
• Supervised and coordinated daily activities for the preparation and delivery of Meals on Wheels for
over 300 homebound seniors in New Hanover County
• Performed all duties related to the daily supervision of volunteers and the preparation and
distribution of food for patients, staff, and visitors
• Maintained and enforced regulations, policies, and procedures to ensure sanitation, health
regulations, and state Elderly Nutrition Standards were met
• Ensured services were in accordance with established quality and customer service standards
• Maintained and monitored the accuracy of client files for documentation compliance and grant audits
• Assisted the Activities Manager in creating programs to educate clients on nutrition and exercise
• Served as a liaison to clinical staff, volunteers, clients, and social workers regarding nutrition and
wellness activities
• Collaborated with educators at local high schools to provide on the job training for students with
behavioral and mental disabilities
INCOME TAX PREPARER November 2006 – March
2007
JACKSON HEWETT INCOME TAX PREPARATION Wilmington, NC
• Conducted tax data interviews to secure client information for State and Federal tax returns
• Prepared and filed annual State and Federal Income taxes for clients
• Answered phones, routed calls to the appropriate person, and scheduled client appointments
CASHIER/RETURNS ASSOCIATE May 2002 – September 2004
HOME DEPOT Wilmington, NC
NAME ● Email ● (123-***-**** ● Page 2
• Utilized cash handling policies and procedures to process customer sales transactions
• Assisted receiving manager by unloading checking in received merchandise to verify order accuracy
• Helped customers locate merchandise and finalize purchases and processed customer returns and
exchanges, pulled special orders, and assisted in all aspects of customer service
CERTIFICATIONS
EDUCATION AND
BACHELOR OF ARTS - PSYCHOLOGY May 2013 - Present
Argosy University Phoenix, Arizona
GPA - 4.0 ● Minor in Business Management ● President’s List
SERVESAFE CERTIFICATION April 2012
Cape Fear Community College Wilmington, NC
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