Customer Service Manager
Resume:
TRAVIS JOHN SWANSON
Peoria, Arizona 85345
******************@*****.***
Seasoned, multi-faceted, reliable professional manager in retail, sales, and
SUMMARY
marketing. Experience of 10 years in supporting executives, sales, and
managers to creatively and fundamentally improve operations of small and
large businesses. Excelling in customer service and relations in creating
and/or finding solutions. Analytical skills and proficiency to being consistent
in striving to set goals to exceed them. Having sufficient knowledge and
understanding of products and services and translating values to
customers. Creating a positive and enjoyable
experience for customers, meeting customer needs, and
going above and beyond to get the job done right,
the first time.
Peoria High School
EDUCATION
11200 N. 83rd. Ave.
Peoria, Az 85345
Graduation: 2005
WORK EXPERIENCE
SAS Retail Merchandising
2014-Current
Work on retail clients remodel, resets, build store gondolas, product
assembly ( furniture, bicycles, barbecue grills, and phone displays), execute
and handle product recalls based on client requests, and the ability to
customize any retailers store to fit their needs. Travel to different locations
valley wide, as well as state wide. Install and replace Point-of-Purchase and
Display signage inside and outside retailer's entire footprint. Remodel and
reset every part of the store based on schematics, strips, tags, and space
management approval. Working in small to large groups, as well as working
alone on projects given. Stock, face, and fill product for clients customers to
shop. Greet and help clients customers as if an employee representing the
client. Most of the work has been done at Fry's and Fry's marketplaces for a
client example.
Pure Energy Solar: Managing Developer & Lead Generator
2011-2014
Duties: Filtering and selecting neighborhoods for
model homes projects for home energy efficiency.
Selecting homes and homeowners, clearly and concisely
explain the purpose of the model home projects, answer
sufficiently concerns and questions, pre-qualify homeowners,
gather information for a consultation, set a date and time,
call in appointment, and leave proper paperwork behind.
Enter information in the company’s online database, and
keep in touch with energy consultants, as well as the owners.
Hire, train, guide, and educate lead generators on my team.
Assign neighborhoods, keep track of performance, retrain,
and consult with lead generators to meet goals. Hold and
organize meetings, set goals, set bonuses, and plan out
company events. Meet with owners concerning performance,
objectives, projects, customer relations, bonuses, events,
and any important subjects to be discussed and acted upon.
Help develop pitches, marketing programs, promotional
material, and progressive ideas for growth. Consistently
being the example for the owners, the energy specialists,
and lead generators on all aspects concerning lead generating.
Portraits USA: Portrait Consultant
2009-2011
Duties: Introduce, inform, and meet the needs
of customers wanting family, graduating,
memorial, wedding, and other special occasion
portraits. Learning the green screen backgrounds,
helping organize props, and possible attire for the
portrait occasion. Traveling all over the state to introduce
portrait promotions. Scheduling appointments, organizing
portrait bookings, allow for courtesy calls, and reschedualing
if needed.
Sprouts Farmers Markets: Grocery/Vitamin Clerk
2007-2009
Duties: Face, stock, order, rotate and manage products.
Create promotions, creatively build promotional endcaps,
islands, and showcase certain products and ads. Deliver
excellent customer service consistently. Have sufficient
product knowledge and benefits. Know various ailments
and health issues and the most effective remedies weather
it be food, herbs, tea’s, nutritional supplementation, and
topical and/or oral products to help improve health. As well
knowing how to sustain health and help customers with
certain goals and/or ideals, and knowing how to courteously
advise the best products and/or health solutions.
Lowe’s Home Improvement: Receiving/Merchandise Builder
2005-2007
Duties : Receive, scan, count, organize, and stock
merchandise. Clean, take in orders, deliver appliances
and equipment. Organize delivery dates, set appointments,
and schedule customer deliveries. Build grills, furniture,
and any equipment purchased.
Albertsons/Osco: Garden Center Manager
2003-2005
Duties: Worked the cash register, Order products,
Handled money transactions, Create displays and
weekly sales, care for plants, holiday and seasonal
promotion creation, and aisles and shelves organized
and stocked. Provided fast quality customer service.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate