Customer Service Manager

CHERYLLE ANNE RAMDEEN

**** **** *** ****. ******** 19. Apt 212. Tamarac, FL 33321 754-***-**** (Cell)

**********@*******.***

**********@*******.***

********.*****@*****.***

Strategic Management ~Client/Customer Relations~ Marketing

PROFESSIONAL PROFILE

I am a Competent & goal oriented management professional, with expertise in client relations,

customer service, sales, strategic management, marketing & project management. I am also a very

outstanding problem solving, analytical & decision making skills, and with proven ability to

conceptualize solutions to challenging situations & implement practical, cost effective project

plans. I am Characterized as a talented strategist, communicator, Project Leader & Customer

Relationship Manager. Areas of expertise include:

Dedicated Team Leader and Manager: Skilled in building motivated teams &

supervising support staff in complex business & technical environments. Solid experience

in staff training, goal setting, & performance evaluation.

Hands on Technician: Hardware & Software, Networking, Repairs and Maintenance.

Knowledge of Web, Cyber Security, E Commerce, Systems Analysis etc;

Customer Service: Customer service experience & technical abilities to provide

telephone/email support to customers & technical solutions. Effectively able to

communicate with customers & team members to affect issue resolution.

PROFESSIONAL ACCOMPLISHMENTS

Managed work groups of over 67 people single handedly and corporate trained

them all at the same time working with Medicare.Gov as a manager.

PowerPoint presentations for any event or purpose including Corporate training,

Marketing, business or educational presentations. Present different products in different

graphical forms during corporate training to recipients, no limits using PowerPoint, VB,

Access, & Excel based interfaces as demonstrations. Receptionist and Front Desk

Manager.

Promoted consistently based on work ethics, consistency and reliability.

AFHAV 2009 Board Member representing the South Florida District & Broward General

Hospital. Volunteered in Surgery and ICU, Chaplin for Auxiliary Staff & Chairperson for

SWR

PROFESSIONAL CHRONOLOGY

• H&R Block Tax Preparer 12 2015 Current Professional

• Education Authority (Talk2Rep) – 09/2011 – Currently P/T – Graduate Recruiter.

• LiveOps.com – 10/2006 – 01/23/2011

Medicare Prescription Drug Program 09/2005 – 05/2006 – Manager/ Trainer/ QA

•

• Bellsouth Miami in House 03/05 – Team Leader

Bellsouth’s FastAccess DSL Support – Tier 3 level 3 Technician (sales) Trainer 11/2002

•

– 11/03/03

• Hewlett Packard – Tier 2 level 2 Technician 06/2002 – 11/2002

The Answer Group Computers & The New Compaq/HP (Merger) Tier 3 level 3

Technician/ Corporate Trainer 10/2001 –.06/01/2002

SABRE/GetThere.com/ CSM Assistant/Travel Agent, Systems Trainer – 08/1999 –

06/2001

Marcom Technologies – 10/1995 – 02/2000 – Top Sales Rep/Supervisor/ QA Manager

Market USA – 1996 – 1999 – Top Ins. Sales Representative

Thrifty Rent A Car date and year forgotten. –Reservations Front Desk manager/All

positions

Royal rent A Car – date and year forgotten. Reservations Front Desk

Dollar Rent A Car Reservations Center/ Recruiting Assistant/ Trainer/Help Desk

Manager –10/1994–12/1998

Telmark Inc/ Recruiting Assistant/ CSR Trainer. – 04/1994 – 06/1996

AFHAV Representative for South Florida representing Broward General & all other

hospitals

*** Any gaps are unemployment, due to the state of the economy job market decline in the

USA.

TECHNICAL EXPERTISE

SOFTWARE AND DATABASES UTILIZED:

All Microsoft Windows Microsoft Office Professional Oracle 8i HTML Visual Basics

Access ASP.Net

Visual Basic.Net SQL PL/SQL

SYSTEMS:

WORLDSPAN APPOLLO SAMSON CRG SUPERUSER SOEG R2K

BOCRIS LOTUS CRM’S BLUEBIRD CASPER CITRIX ADE SYSTEM X

CCS

TCS EXPRESS PAY ASON CPSOS CALIBRUS, And many other like

systems and databases.

Information Security Certification Degree

Medicare Prescription Drug Program Specialist Certified

Contact this candidate