Customer Service High School

OLGA CANTOR

**** *********** ** *** ***, Houston, TX 77042 H: 832-***-**** C: 832-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Patient and empathetic [Customer Service] with extensive background in conflict resolution and customer care.

I can be an asset to the company by bring my experiences and also being bilingual [Spanish]. I am very goal

minded and looking for growth. [Customer Service] with expertise in delivering support services and resolving

customer complaints.

SKILLS

Multilingual in Savvy relationship-

[ Spanish] R apid data builder Cash

e ntry skills Consumer handling expertise

b anking specialist Goal- Te a m p l a y e r F a s t

oriented Self-sufficient Learner Dependable

P ositive

People-oriented

Detail-oriented

WORK HISTORY

Customer Service/Call Center, 06/2012 to Current

JP Morgan Chase – Houston, TX

Gathered and verified all required customer information for tracking purposes.

Addressed and resolved customer product complaints empathetically and professionally.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Customer Service/Key Holder, 10/2011 to 08/2012

Totes & Sunglasses – Houston, TX

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Answered product questions with up-to-date knowledge of sales and store promotions.

Provided an elevated customer experience to generate a loyal clientele.

Answered product questions with up-to-date knowledge of sales and store promotions.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Dispatcher, 05/2009 to 08/2011

Bexar Towing – San Antonio, TX

Answer/Dispatch calls.

Intake/Release Vehicles.

Greet Customers upon picking up their vehicles.

Cash handling.

Reports of vehicles enter on property.

Daily reports

Receptionist/Data Entry, 09/2008 to 02/2009

Affordable Family Health Insurance – San Antonio, TX

Entered numerical data into databases in a timely and accurate manner.

O btained scanned records and uploaded them into the database. Produced

monthly reports using advanced Excel spreadsheet functions. Reviewed

a nd updated client correspondence files and scheduling database.

EDUCATION

High School Diploma : Basics, 1982

Spring Branch High School - Houston, TX

Certification: Medical Office, 2009

Kaplan College - San Antonio, TX

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