Administrative Assistant Manager
Resume:
Nichelle M. Gonzales
Baltimore, MD 21237
********@*******.***
PROFESSIONAL EXPERIENCE:
Franklin Square Medical Center, Baltimore, MD - December 2010 – April 2013
Administrative Assistant, Nurse Recruitment
Worked closely with Nurse Recruiter and Nurse Recruitment Specialist with hiring.
Assisted new employees with completion of paperwork and apprise employees of benefit options.
Utilized HRIS system to obtain data necessary to assist employees and recruiters.
Served as first point of contact for nurses needing assistants or information from the department.
Screened applicants for basic compliance with position specifications.
Scheduled interviews and physicals, conducted reference and background checks, completed employment
verification.
Confirmed current RN license, obtain BLS, ACLS and other certifications.
Established and maintained employment records on an ongoing basis.
Prepared a variety of correspondence and forms for applicants and employees.
Answered incoming calls to the department, handled routine requests and inquiries, and referred calls
appropriately.
Assisted applicants and hospital employees with inquiries regarding employment opportunities and
hospital policies and procedures.
Assisted with the planning and coordinating of the Nursing Recognition Events.
Processed invoices and check request.
Performed other related duties as assigned.
Franklin Square Medical Center, Baltimore, MD - December 2008 – December 2010
Human Resource Assistant
Processed salary changes and initiated changes in status for payroll.
Assisted new employees with completion of paperwork and apprised employees of benefit options.
Utilized HRIS system to obtain data necessary to assist employees and HR generalists.
Served as backup for HRIS input and front desk support.
Screened applicants for basic compliance with position specifications.
Scheduled interviews and physicals, conducted reference and background checks, completed employment
verifications.
Established and maintained employment records on an ongoing basis. Maintained employment logs
including new hires and terminations; updated information as required.
Prepared a variety of correspondence and forms to applicants and employees. Coordinated subpoena
responses, mortgage verifications and grievance meetings.
Answered incoming calls to the department, handled routine requests and inquiries, and refer calls
appropriately.
Assisted applicants and hospital employees with inquiries regarding employment opportunities and
hospital policies and procedures.
Assisted with New Hire Orientation and all Developmental and Training Classes.
Entered class/workshop information into the Sitel Training System.
Performed other related duties as assigned.
OCE North America/OCE Imagistics, Inc. Baltimore, MD - January 1998 - December 2006
Administrative Assistant II
Supported District Sales Manager and Sales Team to meet organizational objectives.
Scheduled, coordinated and maintained calendars, meetings, and conference calls for manager to engage
in dialogues with internal and external professionals.
Interacted and communicated with executive level management and peers on various projects.
Responsible for processing personnel records in an accurate and timely manner for payroll processing.
Managed travel arrangements for executive level management to ensure an efficient schedule.
Composed communications including letters and memorandums.
Reconciled invoices and communicated appropriate information to the billing department.
Maintained inventory for sales materials and office supplies to provide a seamless process in departmental
productivity.
Responsible for auditing monthly business expense reports to ensure accuracy.
Managed multiple line phone system including high call volume and ensured all customers were provided
courteous and excellent service.
Established and maintained effective working relationships with customers and vendors.
OCE North America, Baltimore, MD - August 1997 – January 1998
Secretary to the National Account Manager (Temporary Position)
Organized and recorded data into systems.
Performed administrative functions including filing and telephone communication to increase
organizational effectiveness.
Responsible for conducting various topical internet searches.
EDUCATION:
The Cittone Institute - Edison, New Jersey
Major: Office Systems Technology
PROFESSIONAL COURSES:
ASSET (Achieving Superior Service through Employee Teamwork)
Professional Telephone Service Skills
Product Service Overview
Secretary Training Program
TECHNICAL SKILLS:
Computer Programs: Microsoft Suite, Outlook
Typing Speed: 65 wpm
References Available Upon Request
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