Customer Service Administrative Assistant

Diane L Dorsey

*** *********** ******

Apt *B

NORTH BRADDOCK, PA 15104

412-***-****

*****@*******.***

EDUCATION

Bidwell Training Center, Pittsburgh, Pennsylvania

**** - ****

Major: Health Unit Coordinator

Everest Business Institute, Pittsburgh, Pennsylvania

Major: Medical Administrative Assistant

EXPERIENCE

Cigna Group Insurance- Pittsburgh, PA

2008 - 2009

Administrative Assistant

Assisted Vocational Rehabilitation Department with Transitional Skills

Assessments and Function Capacity Evaluation scheduling, updated Labor

Market Survey and Document Occupational Transfer Library filed documents

and entered data.

Spherion Services - Pittsburgh, PA

2005 - 2007

Administrative Assistant/ Document Scanner

Scanning parcel documents into scanner, counting documents to be shipped to

central data center. Administrative Assisting in the HR dept, coding

applications, scheduling appointments, testing on software, receptionist,

background checks and prepped clients for interview.

UPMC Health System - Pittsburgh, PA

2003 - 2004

Office Assistant

Light data entry/billing with some telephone customer research service and

including hospital referrals. Provided excellent customer service. Adhered

to OSHA practices. Ensured patient confidentiality.

Carnegie Mellon University - Pittsburgh, PA

2001 - 2002

Office Assistant

Provided general office support in filing, typing, answering phones, light

data entry, document coding and receptionist duties.

Allstaff Service - Pittsburgh, PA

1994 - 2001

Medical Secretary, Medical Assistant, Transcriptionist, Receptionist

Assisted physicians, residents, fellows and patients, scheduled

appointments, verified insurance and referrals, transcribed medical

reports. Provided excellent customer service. Adhered to OSHA practices.

Ensured patient confidentiality.

SKILLS

. Over 15 years experience as a secretary in the medical, financial,

administrative and legal fields.

. Knowledge of medical terminology, medical transcription, insurance

coordinating, light clinical assisting and scheduling software

. Able to operate standard office equipment

. Possess excellent communication skills

. Able to skillfully answer multi-phone lines

. Computer proficiency: working knowledge of Microsoft Office Products

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