Manager General

Jesus Ruiz

*** *** ***.

Decatur, MI *****

Cell: 773-***-****

E-MAIL: ***.********@*****.***

OBJECTIVE To utilize my academic background combined with my interpersonal skills to

contribute to the success of a growing company.

EDUCATION: Northwestern Business College Chicago, IL

Major: Business Administration 2003-2005

Southwestern Michigan College Dowagiac, MI

Major: Business Present

Computer skills/Strengths:

• Excellent communication skills; listening, verbal and written

• Bi-lingual; ability to speak, read and write fluently in Spanish

• Strong computer skills with experience in Microsoft Office Suite

• Ability to type 35 wpm

• Knowledge of the F.D.C.P.A. (Fair Debt Collections Practice Act)

• Ability to meet and exceed goals

• Team player

• Call Center Experience

Professional Experience:

08/2012 – 11/2014 Dovenmuehle Mortgage, Inc. Elgin, IL

Mortgage Collections Counselor

1. Worked in call center environment for a mortgage sub-servicer

company (Collections Dept.), averaging 200-250 calls per day

2. Called borrowers to collect or set arrangement for payments on

past due mortgages (30 plus days past due)

3. Establish reason for delay of mortgage payments and help

borrowers seek help from different sources

4. Maintained good quality on every call for bonuses purposes

07/2009 – 07/2012 Cennate Corp. Rolling Meadows, IL

Default Resolution Specialist

1. Worked in a call center for the Department of Education contract

2. Called borrowers that are in federal default from student loans

3. Resolved and negotiated payment arrangements that best fits the

borrowers current situation

4. Always maintained compliance of F.D.C.P.A. and federal laws on

every call

5. Knowledge of skip tracing tools to locate borrowers at place of

employment or home

6. Took and set payment arrangements by phone from borrowers

03/2003 -07/2009 Hispanic Yellow Pages of America Chicago, IL

Commercial Collection Specialist

3 Called business to business, to collect or set payment

arrangements on past due accounts from advertisement

4 Prepared spreadsheets on Excel, to record each activity for each

account for the Controller of the company to review

5 Weekly meetings with Controller and General Manager of the

company, to review progress, goals and resolve issues with clients

6 Met and exceeded quota of $5,000 per day

References available upon request

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