Customer Service Manager
Resume:
charles botkin
*************@*****.***
*****, **** *********, *******, ***** 77084
PERSONAL STATEMENT
I am seeking an opportunity to maximize my potential within a forward
thinking and a progressive organization, and to exploit my present skills
and continually develop new ones.
SKILLS PROFILE AND ACHIEVEMENTS
With communication, time-management and problem-solving skills, I have been
able to establish a firm standing in the industry.
. Bring a team together with resourcefulness and leadership spirit.
. Strong interpersonal skills aid in client-company relationships
especially customer services.
. Initiate, coordinate and monitor timelines and deadlines.
. Well versed with Occupational Safety and Health Administration (OSHA)
guidelines and applications.
. Proactive in nature thriving on constant idea generation and adapting
to changing work environments.
. Proficiency in MS Office with extensive use of Spreadsheets.
EMPLOYMENT OVERVIEW
Downhole Technology, Houston, Texas January 2015 - March 2015
Working as a CNC Machinist
During my tenure I was able to:
- Operate Ganesh & Kia CNC turning centers to produce parts to print.
National Oilwell Varco, Houston, Texas 2009 - 2014
Worked as a Shift Lead
During my tenure I was able to:
- Manage employee production and bridge the concerned departments as the
Liaison.
- Prioritize & schedule jobs to ensure on time delivery
- Supervise the team members, train and certify for various machinery.
- Ensure OSHA guidelines are being followed
- Create and review JHA's for operations and processes
- Prepare daily production reports for management.
- Provide training to operators of Weingartner 5-axis screw machine for
milling rotors.
- Provide training to operators of Weingartner rotor polishing machine,
- Report equipment down time to management and schedule equipment
repairs using AIMS tracking system.
National Oilwell Varco, Houston, Texas 2006 - 2009
Worked as a CNC Machinist
During my tenure I was able to:
- Operate Weingartner 5-axis milling machine to produce rotors.
- Operate Weingartner 4-axis peeling machine to produce rotors.
- Operate Weingartner rotor polishing machine, Bridgeport milling
machine and others.
- Operate Mitutoyo CMM for measuring rotors.
- Operate & program Warner & Swasey lathes.
- Operate Mazak Slant-50 & Powermaster lathes.
- Operate Mazak Quick-turn for milling & threading operations.
- Operate Mori Seiki SL series lathes.
- Operate Mazak-Mate tool room manual lathe.
Standard Parking, Houston, Texas 2003 - 2009
Worked as a Facility Manager
During my tenure I was able to:
- Work with property management to ensure tenant lease obligations are
observed.
- Work with maintenance regarding repairs of parking structure.
- Maintain ticket machines and entry, exit gates, and simultaneously log
and deposit monthly coupon revenues.
- Prepare and submit monthly report to the clients.
- Ensure OSHA guidelines for handicapped parkers are being followed.
- Ensure OSHA general guidelines are being followed.
Texas Model Trends, Houston, Texas 2000 - 2003
Worked as a Sales and Service Manager
During my tenure I was able to:
- Repair and service radio controlled cars, boats, airplanes, and
helicopters.
- Operate various hand and power tools.
- Correspond with suppliers for new products and subsequently arrange
the merchandise and set prices.
- Maintain inventory and order new stock; maintain log for repairs.
- Preform demonstrations of products and respond to queries.
Houston Transformer, Houston, Texas January 1998 -December 1998
Worked as a Machinist
During my tenure I was able to:
- Set up and operate manual lathe, Bridgeport manual mill, surface
grinder, drill press and bench grinder.
- Operate air and electric hand grinders and cutters.
- Use Micrometers and Calipers to check parts for accuracy.
Texas Nautical Repair, Houston, Texas 1987 - 1997
Worked as a Sales and Service Representative
During my tenure I was able to:
- Check and organize stock and recommended orders whilst making certain
the equipment at-hand is clean, safe and ready for usage.
- Perform customer service for specialty telescope line "Takahashi".
- Help create instruction manuals and then test new products for
telescope line "Takahashi".
- Talk with written & televised news services about astronomical events.
Diversified Management Inc., Houston, Texas 1987 - 1997
Worked as a Grounds Keeper JSC (NASA)
During my tenure I was able to:
- Cut and trim the grounds, hedges and trees.
- Carry out night watering and maintain the grounds throughout the day.
- Design, plant and maintain flower displays.
EDUCATION OVERVIEW
. San Jacinto Jr. College, Houston, Texas, 1987
. Ross Sterling High School, Houston, Texas High School Diploma, 1985
INTERESTS
Astronomy, Rock & Meteor Hunting, Radio Controlled Helicopters, Boats,
Cars, and Airplanes.
REFERENCES
References will be presented upon request.
Contact this candidate