TONILYNN MARCINAK

813-***-****

acps04@r.postjobfree.com

PROFESSIONAL SUMMARY

• 10+ years of professional data entry experience.

• Data Entry Alpha Numeric [Onscreen] test / Prove it Results: Keystrokes Per Hour 10581

• Taking inbound phone calls from providers in a call center and performing Data Entry Alpha-Numeric and

10-key on a day to day basis.

• Proficient with Microsoft Word, Excel sheets, multiple phone lines and staying on track.

• Read source documents and enter data in specific data fields or onto tapes or disks for subsequent entry, using

keyboards or scanners.

• Excellent verbal and written communication skills.

• Proofreading and editing

• Available to interview with a 24 – 48 hour notice.

PROFESSIONAL EXPERIENCE

State of Florida

October 2014 to February 2015

FHP Dispatcher

• Receiving incoming calls via the telephone and radio

• Dispatching troopers to accidents

• Assisting stranded motorists

• Contacting troopers with information needed about the public

• Assigning troopers to areas for working

United Healthcare Group, Oldsmar, FL

July 2013 to October 2014

Provider Customer Service Representative

• Taking inbound phone calls from providers in a call center.

• Discussing claim information and member benefits.

• Learning HIPPA rules and regulations and following Medicare policies.

• Identifying claims issues and informing the providers how to fix.

• Routing claims for payment.

• Following Medicare guidelines.

• Data Entry Alpha-Numeric

Regal Hospitality Group, Tampa, FL

February 2004 to April 2012

Hotel Analyst

• Contacted hotel management to speak with sales/catering management.

• Prepared scenarios in conjunction with manager specifications and proceeded to book a project with them.

• Transcribed (from audio tapes) and scored reports based on audio obtained through manager conversations.

• Managed own schedule weekly and often went over amount needed to secure bonuses.

• Proficient with Microsoft Word, Excel sheets, multiple phone lines and staying on track.

• Worked with multiple Windows opened simultaneously.

• Interacted with management and professionals during daily business.

• Assisting new hires with writing and scenario development.

• Data Entry Alpha-Numeric

AmSouth Bank, Tampa, FL

December 2000 to May 2002

Floating Teller

• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts

agree, and that accounts have sufficient funds.

• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using

computers, calculators, or adding machines.

• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the

persons receiving payments and the legality of the documents.

• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for

deposit or shipment to branch banks or the Federal Reserve Bank.

• Carry out special services for customers, such as ordering bank cards and checks.

• Resolve problems or discrepancies concerning customers' accounts.

• Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's

checks, using computerized information about customers to tailor recommendations.

• Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.

• Data Entry Alpha-Numeric

Foodarama Inc, Freehold, NJ

September 1990 to July 2000

Cashier/Front End Manager/Snack Bar Asst. Manager

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is

adequate change.

• Greet customers entering establishments.

• Maintain clean and orderly checkout areas.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or

optical price scanners.

• Issue trading stamps, and redeem food stamps and coupons.

• Resolve customer complaints.

• Answer customers' questions, and provide information on procedures or policies.

• Cash checks for customers.

• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

• Manage staff, preparing work schedules and assigning specific duties.

• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel

processes.

EDUCATION

Mother Seton High School

High School Diploma

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