Data Entry/ Customer Service
Resume:
TONILYNN MARCINAK
*******@*****.***
PROFESSIONAL SUMMARY
• 10+ years of professional data entry experience.
• Data Entry Alpha Numeric [Onscreen] test / Prove it Results: Keystrokes Per Hour 10581
• Taking inbound phone calls from providers in a call center and performing Data Entry Alpha-Numeric and
10-key on a day to day basis.
• Proficient with Microsoft Word, Excel sheets, multiple phone lines and staying on track.
• Read source documents and enter data in specific data fields or onto tapes or disks for subsequent entry, using
keyboards or scanners.
• Excellent verbal and written communication skills.
• Proofreading and editing
• Available to interview with a 24 – 48 hour notice.
PROFESSIONAL EXPERIENCE
State of Florida
October 2014 to February 2015
FHP Dispatcher
• Receiving incoming calls via the telephone and radio
• Dispatching troopers to accidents
• Assisting stranded motorists
• Contacting troopers with information needed about the public
• Assigning troopers to areas for working
United Healthcare Group, Oldsmar, FL
July 2013 to October 2014
Provider Customer Service Representative
• Taking inbound phone calls from providers in a call center.
• Discussing claim information and member benefits.
• Learning HIPPA rules and regulations and following Medicare policies.
• Identifying claims issues and informing the providers how to fix.
• Routing claims for payment.
• Following Medicare guidelines.
• Data Entry Alpha-Numeric
Regal Hospitality Group, Tampa, FL
February 2004 to April 2012
Hotel Analyst
• Contacted hotel management to speak with sales/catering management.
• Prepared scenarios in conjunction with manager specifications and proceeded to book a project with them.
• Transcribed (from audio tapes) and scored reports based on audio obtained through manager conversations.
• Managed own schedule weekly and often went over amount needed to secure bonuses.
• Proficient with Microsoft Word, Excel sheets, multiple phone lines and staying on track.
• Worked with multiple Windows opened simultaneously.
• Interacted with management and professionals during daily business.
• Assisting new hires with writing and scenario development.
• Data Entry Alpha-Numeric
AmSouth Bank, Tampa, FL
December 2000 to May 2002
Floating Teller
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts
agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using
computers, calculators, or adding machines.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the
persons receiving payments and the legality of the documents.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for
deposit or shipment to branch banks or the Federal Reserve Bank.
• Carry out special services for customers, such as ordering bank cards and checks.
• Resolve problems or discrepancies concerning customers' accounts.
• Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's
checks, using computerized information about customers to tailor recommendations.
• Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
• Data Entry Alpha-Numeric
Foodarama Inc, Freehold, NJ
September 1990 to July 2000
Cashier/Front End Manager/Snack Bar Asst. Manager
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or
optical price scanners.
• Issue trading stamps, and redeem food stamps and coupons.
• Resolve customer complaints.
• Answer customers' questions, and provide information on procedures or policies.
• Cash checks for customers.
• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
• Manage staff, preparing work schedules and assigning specific duties.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel
processes.
EDUCATION
Mother Seton High School
High School Diploma
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