Customer Service Front Desk
Resume:
Christopher B. Dittrich
*** ** *** ***., ***. ***1 Email: **********@*****.***
Fort Lauderdale, FL 33301 Cell: 609-***-****
Education
Florida International University--Chaplin School of Hospitality & Tourism Management, Miami, FL
Masters in Hospitality Management, Estimated Graduation May 2015
University of Miami, Coral Gables, FL. Graduation: May 2013
Bachelor of Science in Business Administration
Major: International Finance and Marketing
Beijing Language University, Beijing, China June 2011
Experience
The Peninsula Hotel, Hong Kong, China May 2014 – August 2014
Front Desk Agent
o Responsible for checking in over 100 guests a day in an efficient manner
o Developed impactful relationships with guests as a Front Desk Agent
o Helped create and edit guest reservation orders using the Opera Property Management system
TCA Global Structured Finance Fund, Hollywood, FL June 2013 – August 2013
Business Development
o Marketed and sold participation rights in a $140 million credit fund to high net worth individuals,
small businesses, and endowment funds
o Structured three investment meetings a week between the company president and potential
investors
UBS Financial Services Internship, Weehawken, NJ June 2011 - August 2011
Operations Intern
o Assisted establishment of new system by contacting over 50 clients daily and working through both
their stock and bond trading portfolios
o Worked through thousands of client portfolios to update them from paper to digital
Volunteer
The Race Challenge – Chaired and personally raised $25,000 for The Miami Project to Cure
Paralysis while participating in 37 mile bicycle race
Professional Memberships
American Marketing Association, Big Brother/Big Sister Organization, Chinese Discussion
Skills
Software Skills- Microsoft Office, Internet, Social Networking and Opera Reservation System
Language- Proficient in Mandarin Chinese
Personal- Exceptional Customer Service, Analytical Thinker, motivational and outgoing attitude
Contact this candidate