reservations agent/ front office associate

SERRANO, JEANINE PERSIA

Zone *, Gabon, Polangui, Albay

E-mail Address: ********************@*****.***

Mobile numbers: 090********/ 093********

CAREER OBJECTIVES: To be hired in a well established company and to show my credibility in

the job performed and commitment to excel in the management field.

WORK EXPERIENCE:

Reservations Agent/ Front Office Associate The Oriental Hotel Legazpi

January 2014- May 2015

Campus Guide Aquinas University of Legazpi

Tour Guide Magayon Festival: 3D2N Albay Adventure

Service Crew/ Cashier Southern Café, LCC

Secretary Aquinas University of Legazpi Chorale

TRAININGS AND SEMINARS ATTENDED:

• Basic OPERA SYSTEM TRAINING ( The Oriental Hotel )

• On-the-job training at ZestAirways as Ground Attendant

• ATS Apprenticeship-By-Experience ( School Onboard Learning Program ) via M/V Super Ferry

12 & M/V Super Ferry 20

Front office desk

Food and Beverage

Housekeeping

• On-the-job training at the Provincial Tourism & Cultural Affairs Office

• Training at LAQBAY tourism office at Aquinas University, Rawis, Legazpi City

• Tour Guiding Workshop ( March 2008 )

• Tourism: A simple activity in yesterday years: “ A Phenomenon in Modern Times “

• Tourism: The Engine of National Economy

• Entrepreneurship and Business Planning

• STRATA 3 ( Inspiring and Strengthening Tomorrow’s Business Leader )

• UFTE- National Tourism Student Congress held at De La Salle University, Dasmariñas, Cavite

• “ New Trend in Pediatric Nursing: Integrated Management of Childhood Illness”

• CSCDI Youth Leadership Trainin

EDUCATIONAL BACKGROUND:

Primary: Ibalon Central School

( 1997 – 2003 )

Secondary: MABA Computer Oriented High School

( 2003 – 2005 )

PAG-ASA National High School

( 2005 – 2007 )

Tertiary: Immaculate Conception College – Albay

1 year – Caregiving

( 2007 – 2008 )

Aquinas University of Legazpi

Bachelor of Science in Tourism

Major in Travel Management

( 2008 – 2013 )

ORGANIZATIONS:

• Aquinas University Tourism Students

• Aquinas University of Legazpi Chorale

• CSCDI – Community Youth Chairman ( 2007 – 2008 )

• Philippine Nursing Student Association

SPECIAL SKILLS:

• Full knowledge in OPERA SYSTEM

• Good in processing reservations, web check-in, etc.

• Good communication, interpersonal and organizational skills

• Computer literate ( Microsoft PowerPoint, Word and Excel )

• Good typing/ encoding skill ( 40 words per minute )

• Knows basic German and Spanish Language

• Can work under time pressure

PERSONAL DATA:

Birth Date: May 29, 1991

Birth Place: Bigaa, Legazpi City

Age: 23 years old

Civil Status: Single

Height: 5’3”

Weight: 55 kilos

Religion: Roman Catholic

CHARACTER REFERENCES:

Mr. Gil Velasco Jr.

Rooms Division Manager

The Oriental Hotel Legazpi

Contact Number: 090********

DR. Jean C. Dela Torre, CPA

Dean, College of Business Management and Accountancy

Aquinas University of Legazpi

Contact Number: 090********/ 094********

I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge

and belief.

Signature over Printed Name

Applicant

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