Customer Service Sales Representative

Ezinma Frances Isabel Asuzu

*** ******* ****** *******, ** V9R 3V8 - 250-***-**** – ******.*****@*****.***

ca.linkedin.com/in/ezinmaasuzu

OBJECTIVE

To obtain a position as an Entry Level Sales Representative to expand on sales and marketing expertise in order to utilize

my customer service skills.

HIGHLIGHTS OF QUALIFICATIONS

• Enrolled in the Masters of Business Administration (MBA) and Masters of Science in International Business

(MScIB) dual degree program with a Bachelor of Science in Accounting;

• Worked in Unifunds Bureua De Change Limited for five years without missing a day;

• Increased customers loyalty and satisfaction by delivering excellent services.

EXPERIENCE

Volunteer

The Men Center, Nanaimo BC 25 February

2015(present)

Swap O Rama-Rama, Nanaimo BC 09 February 2015

General Manager September 2009 –August

2014

Unifunds Bureau De Change Ltd. Nigeria

• Attended to customers who had issues in their choice of foreign exchange currency to buy and assisted them in

making right choices with a large number of repeat customers;

• Worked with customers to resolve foreign currency trade issues;

• Analyzed best purchasing practicing of foreign exchange currency for customers;

• Provided the best in customer service through offering the best foreign exchange currency rates and security.

Assistant Manager January 2007–

August 2009

Assoil and Gas Services Ltd. Nigeria

• Recommended best petroleum products to clients based on their personal needs and received positive feedbacks

from 90% of them;

• Persuaded customers by marketing and offering our petroleum products at reasonable prices;

• Responded swiftly to emails from clients with over 80% satisfaction rating;

• Distributed daily expense funds for a team of 30 staff members;

• Listened attentively and identified challenges for customers on the best petroleum products to buy.

EDUCATION

Masters of Business Administration (Candidate) December

2015

Vancouver Island University, Nanaimo

• Program Focus Area: Financial Decision Making, Managerial Decision Making

Masters of Science of International Business (Candidate) December

2015

University of Hertfordshire, United Kingdom

• Program Focus Area: International Business Strategy

Bachelor of Science (Accounting) March 2001-November

2005

Madonna University, Nigeria

• Program Focus Area: Financial Accounting, Management Accounting, Entrepreneurial Development, System

Audit, Tax Management and Fiscal Policy

INTERESTS

Routine Exercise Programs, Swimming, Outdoor Activities

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