Customer Service Manager

Alicia Stanford

*** ***** ***** ** ***** MS ***** Phone: 662-***-****

Email:*****************@*******.***

OBJECTIVE

• To obtain a position within a reputable corporation, allowing ample

opportunities for growth and the chance to utilize my skills to their full

potential.

Employment

November 2014- December 2014 Conduit Global Cordova TN. (Trainer)

• Teach New Hire Learning Album

• Implement Company Policies/ Guidelines

• Conduct Knowledge Checks from New Hire Learning Album

• Administer final New Hire exam

• Demonstrate call center flow, positioning statements, empathy,

sympathy, etc.

September 2014- November 2014 Conduit Global Cordova TN.

(Training Assistant)

• Assist Trainer with projecting the New Hire Learning Album

• Keep up class tracker (attendance, occurrences, conduct, test scores)

• Answer New Hire concerns

• Assist Trainer with the learning schedule

April 2014-September 2014 Conduit Global Cordova TN.

(Wireless Care Rep)

Pure Mentor (Floor Walker)

Answer customer calls

Resolve customer Issues (Troubleshooting)

Billing, Upgrades, Coverage views

Plan/Feature, Number changes, Edit Accounts, Transfers

October 2013- December 2013 Rent-A-Center Memphis TN. (Assistant

Manager)

Customer Service, Marketing and Sales, and Data Entry.

Performed Duties such as opener\closer, cashier, key holder, and inventory

management.

Clerical (answering phones, helping customers, data input).

Collect data for receiving in shipments, and posting prices of merchandise.

Provide leadership and maintain excellent communication skills.

Develop positive relationships with customers and employees.

Use effective communication and interpersonal skills, and basic problem

solving, analytical and organizational skills.

December 2012- February 2013 Hawkins Family Medicine Holly

Springs MS. (MOP-Extern)

Greet Patients

Collect co-pay

Data entry

Verify Insurance

Schedule appointments

September 2011-December 2012 Tropical Smoothie Café Memphis TN.

(Manager)

Performed duties such as opener\closer, cashier, key holder, and collected

inventory.

Provided leadership and maintained excellent communication skills.

Developed positive relationships with customers and employees, and used

effective communication, interpersonal skills, basic problem solving,

analytical, and organizational skills.

June 2008-August 2008 Holly Springs Regional Tech. Center

Holly Springs MS. (Student Assistant)

Data Input

Customer service

Clerical

Education

June 2012 – February 2013 Concorde Career College Memphis

TN. (MOP)

August 2011 - May 2012 Southwest Tennessee Community

College Memphis TN.

August 2010 - May 2011 University of Southern Mississippi

Hattiesburg MS.

Skills (cont.)

Medical Office

Medical Manager

Administrative Procedures

Microsoft Office (Typing- 40wpm)

Medical Terminology

Insurance & Billing

Coding- ICD-9, CPT, HCPCS

Volunteer Work

Holly Springs Cheer & Dance Team Coach (2012-Current)

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