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Customer Service manager, branch manager

Location:
Boise, ID
Posted:
May 19, 2015

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Resume:

Theron Hill

*** * ***** *** *****, ID, ***** + acprpc@r.postjobfree.com

+ 208-***-****

Skills Summary Motivated; organized; decisive; creative; strong

communicator

Education

**** **** *****l Diploma, Capital High School, Boise, ID

Experience

April 2013 - Senior Automotive Detailer

current Larry H. Miller Honda of Boise, Boise, ID

Assign work for detail staff and verify completion

Handle work logs and complete daily paperwork

Work with service and sales management to achieve

department goals

March 2012 - Computer Literacy Teacher

March 2013 Idaho Department of Correction, Cottonwood, ID

Directed daily instruction for six classes of 30

adults

Repaired and rebuilt 40 desktop computers

Setup and repaired electrical system for school

house.

September 2011 - Security Officer

May 2012 Jason Kovac LLC, Boise, ID

Oversaw daily safety of retail staff, and removed

threats to patron safety

Completed regular safety checks. Both visual and thru

remote camera control

Maintained system upkeep of control room cameras

September 2010 - Branch Manager

March 2011 Fast Bucks Payday Loans, Boise, ID

Directed daily collections and processing for more

than 3,000 clients

Coordinated with multiple branches to ensure policy

and consumer rights were observed

Prepared in-branch bonus incentives and adjusted

branch payroll as directed

June 2008 - Customer Service Trainer

May 2010 Verizon Wireless, Boise, ID

Successfully trained over 300 customer service reps

Implemented smooth transitions to new policies from

management to general work staff

Accounted for time clock errors and verified correct

pay amounts weekly

Computer Skills

Experienced with Word, Excel, PowerPoint, Conference

Programmer, website creation

Familiar with Publisher, and Cisco phone systems



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