Customer Service manager, branch manager
Resume:
Theron Hill
*** * ***** *** *****, ID, ***** + *********@*****.***
Skills Summary Motivated; organized; decisive; creative; strong
communicator
Education
**** **** *****l Diploma, Capital High School, Boise, ID
Experience
April 2013 - Senior Automotive Detailer
current Larry H. Miller Honda of Boise, Boise, ID
Assign work for detail staff and verify completion
Handle work logs and complete daily paperwork
Work with service and sales management to achieve
department goals
March 2012 - Computer Literacy Teacher
March 2013 Idaho Department of Correction, Cottonwood, ID
Directed daily instruction for six classes of 30
adults
Repaired and rebuilt 40 desktop computers
Setup and repaired electrical system for school
house.
September 2011 - Security Officer
May 2012 Jason Kovac LLC, Boise, ID
Oversaw daily safety of retail staff, and removed
threats to patron safety
Completed regular safety checks. Both visual and thru
remote camera control
Maintained system upkeep of control room cameras
September 2010 - Branch Manager
March 2011 Fast Bucks Payday Loans, Boise, ID
Directed daily collections and processing for more
than 3,000 clients
Coordinated with multiple branches to ensure policy
and consumer rights were observed
Prepared in-branch bonus incentives and adjusted
branch payroll as directed
June 2008 - Customer Service Trainer
May 2010 Verizon Wireless, Boise, ID
Successfully trained over 300 customer service reps
Implemented smooth transitions to new policies from
management to general work staff
Accounted for time clock errors and verified correct
pay amounts weekly
Computer Skills
Experienced with Word, Excel, PowerPoint, Conference
Programmer, website creation
Familiar with Publisher, and Cisco phone systems
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