Customer Service Operator

Glenn A. Gilliard

*** ***** ****** #**

New York, NY 10027

***- ***-****

**************@*****.***

Objective

To obtain a position within an organization that will maximize my skills and education and

provide the opportunity for advancement.

Education

9/1980-6/1982 New York Institute of Technology-Major Physics

9/1976-6/1980 Rice High School- Major-Academic Diploma

Experience

Societe Generale - 1221 Sixth Avenue, New York, NY

11/1992-8/2012 - Mail Clerk

Duties:

Operated automated mailing equipment

Complete all projects assigned in an accurate and timely manner

Customer service experience

Sort all incoming and outgoing mail

Process and send out all FedEx overnights

Call different couriers to send out messenger envelope extensions

Review and Look up unknown mail using the internet

Delivered paper to copy rooms

Delivered coffee and supplies weekly to storage rooms

Make two round trip deliveries to New York for interoffice mail pickup

Deposit checks to Chase Bank

Delivered Stock Certificates and checks to Wall Street DTC

Make deliveries to Bank of New York and Federal Reserve

Acted as temporary supervisor to staff of seven

CTI Messenger - New York, NY

12/1989 - 10/1992 - Temporary Worker

Duties:

Handle all outgoing and incoming mail

Xerox key operator

Assist with all equipment maintenance

Ensign Bank - New York, NY

4/1988 - 11/1989 - Mail Clerk

Duties:

Handled the delivery of outgoing and incoming mail

Xerox key operator

Stocked all supplies for the company

Fixed and maintained all Xerox machines

New Dimensions Temporaries - New York, NY

1/1987 - 2/1988 - Temporary Worker

Duties:

Mail Bursting Dept., Stock, Legal filing, Messenger, Handyman, Xerox copy operator,

Clerical duties

McDonald’s - New York, NY

10/1983 - 9/1986

Duties:

Monitored Inventory, ordered supplies, trained new employees, Assisted customers,

Serviced some machinery, prepared food

Food Emporium, Inc., New York, NY

02/1980 - 8/1983 - Grocery Clerk

Duties:

Monitored Inventory

Priced and stocked merchandise

Customer service

Skills Lotus notes Outlook

Xerox 5100, 1090, 5090, 9900

Kodak: 200, 300, 900

Pitney Bowes Bell & Howell, Vello Binding

Internet

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