Customer Service Manager

Cedric Wilson

Marion, SC

*************@***.*** - 843-***-****

WORK EXPERIENCE

Credit and Collections Manager

Farmers Home Furniture - Marion, SC - November 2010 to December 2014

Responsibilities

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing

work, counseling, discipline, and provides general guidance as to attain efficient office and credit operations.

Manages and oversees the activities and operations of the accounts receivable and collection areas. Reviews

and evaluates applications; investigates and verifies financial status and reputation of prospective customers

applying for credit; prepares documents to substantiate findings; recommends rejection or approval of

credit applications; establishes credit limitations on customer’s account. Contacts customers by telephone to

determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in

an attempt to gain payment; mails form letters and/or late charge notices to customers to encourage payment

of delinquent accounts; travels to customers’ home to collect on late payments; assists with repossessions

of merchandise as necessary; ensures payments are posted to customer’s account. Performs the duties of

the Store Manager as required.

Accomplishments

Two years as Credit Manager of the year 2012-2014.

Skills Used

I demonstrated management skills, customer service skills,and collection skills.

Manager Trainee

Aaron's Sales & Lease - Marion, SC - May 2010 to November 2010

Responsibilities

The acquisition and maintenance of customers. Monitor and recommend payment frequency changes to the

General Manager Immediate contact all customers who have not renewed their lease agreements. Act as

a customer counselor who resells the benefits of timely lease agreement renewal payments. Document all

customer promises and update customer information. Clean and certify merchandise in the Quality Assurance

Center for all items personally returned. Complete and maintain weekly truck maintenance sheet and route

sheets daily. Recommend the use of extensions and rebuilds to the General Manager for endorsement.

Facilitate nonrenewable returns authorized by G.M. Other tasks as assigned by management.

Skills Used

I demonstrated customer service, management,and collection skills.

Assistant Manager

American Cash Advance - Marion, SC - August 2008 to September 2009

Responsibilities

Responsible for processing and auditing daily financial transactions, processing new applicants/accounts

including applications, verification of document requirements and background information, customer relations

and dispute resolutions including approving extension requests and explanation of collection guidelines,

sales promotion including explanation of products and options based on individual cases, processing daily

reports and contacting customers within a specified time-frame, preparation of bank deposits and reporting

financial information to corporate office, auditing of daily and monthly audits to detect inaccuracies and monitor

productivity as required by company.

Skills Used

I demonstrated customer service, management,and collection skills.

EDUCATION

BS in Political Science/Business

Francis Marion University - Florence, SC

1994 to 1999

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