Sales Customer Service

ARTHUR SCHULTZ

*** * ********** ** • GILLETT, WI 54124

920-***-**** • ************@*****.***

PROFESSIONAL WORK EXPERIENCE

BrookSource, Green Bay, WI July 2014-Present

IT Support Help Desk Technician

Provide support for internal users via phone and email at a major insurance company in Green Bay,

WI. Identify, research and resolve incidents reported to the IT Support Help Desk. Troubleshoot

issues with multiple applications and use remote access when necessary to resolve incidents. Reset

user passwords and work with security to add or modify user permissions in the active directory.

Work with users to provide support for mobile enterprise applications. Provide outstanding service to

resolve incidents in a timely manner.

CenturyLink, Gillett, WI November 2013- July 2014

Work At Home Data Tech Support Technician I

Accurately identify issues and provide resolution for email, security software, high speed internet and

home telephone connectivity issues, wireless support, and customer education. Demonstrate a

consistently friendly, helpful attitude, empathy and patience while promptly resolving technical

issues. Proactively offer and/or upgrade customer's current CenturyLink services to ensure that

customers are taking advantage of products and services that are available to meet their needs.

Kelly Services, Green Bay, WI October 2012-October 2013

Fleet Sales Consultant

Direct sales of used tractor and trailer equipment through telephone and email

communication.Prospect and generate new business leads, track call details and follow up

needs.Quote, negotiate price, and close sales with potential customers.Develop, maintain, and grow

customer relationships with the focus on customer retention.Provide exceptional customer

service.Multi-task while using multiple software programs to manage customer details, inventory,

invoicing, and sales goals.

AT&T, Appleton, WI October 2009-October 2012

Sales Consultant / Team Lead

Consult with residential customers to recommend products and services to meet customer

needs.Provide customers with a positive sales and service experience.Interact with multiple online

systems while speaking with the customer.Meet and exceed sales quota in a fast paced

environment.Coaching and assisting new team members to improve customer service and sales goals.

Ameriprise Auto and Home Insurance, DePere, WI October 2008-October 2009

Inside Sales Agent

Sales of auto, home, and umbrella policies.Advise clients of proper coverage based on insurance

needs.Prepare insurance quotes based on different levels of coverage.Generate leads through referrals

from new and existing clients.

Charter Communications, Fond Du Lac, WI October 2006-October 2008

Broadband Sales Specialist

Sales of products and services to prospective customers and develop new streams of revenue from

existing customers.Educate the customer on the features and benefits of all products and

services.Place new work orders and schedule appointments for the installation of new products and

services.Provide the highest level of customer service in a courteous and professional manner.Meet

and exceed sales goals in a fast paced environment.

ACTIVITIES

Council Member, St John's Lutheran Church, Gillett, WIVolunteer, Ruby's Food Pantry Gillett,

WIVolunteer, St John's Lutheran Church Youth Group and IT Director. Gillett, WI

EDUCATION

Western Governors University Bachelors of Science IT Network Administration. Currently Enrolled

University of Phoenix Associates of Arts IT Networking GPA 3.92

CompTia Network + Certification

ADDITIONAL INFORMATION AND SKILLS

Skills: Excellent communication and people skills, self starter, quick learner, reliable, and

organized. Proficient in Microsoft Operating Systems, Remedyforce, CA Service Desk Manager,

Bomgar, Citrix, Avaya one-X, remote desktop, Active Directory, PowerPoint, Word, Excel, Onenote,

Outlook, Lync, Access, Visio, Publisher, Quickbooks, WordPress, and multiple billing and CRM

software.

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